SHREYA ARORA
Burlington,ON
Summary
Recent college graduate with degree in Office Administration Executive from Sheridan College. Demonstrated strengths in managing tasks, typing, multitasking, with hands-on experience through internships and academic projects. Strong analytical, communication and problem-solving skills combined with a proven ability to work effectively both independently and as a part of the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FRONT DESK ADMINISTRATOR
01.2024 - 11.2024
- Greet and assist visitors, clients, and employees, ensuring a positive and welcoming first impression
- Manage incoming calls, emails, and correspondence, directing them to appropriate departments and personnel
- Schedule and coordinate meetings, appointments, and travel arrangements for senior management
- Process and distribute incoming and outgoing mail, packages, and deliveries
- Assist with administrative tasks such as data entry, filing, and maintaining records.
CUSTOMER SERVICE REPRESENTATIVE
The Brick Store
11.2024 - 03.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Handled customer complaints and inquiries in a courteous and efficient manner
- Displayed strong organizational skills while managing multiple projects simultaneously.
Bank Teller
SBI
03.2020 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Office Administration (Executive), Finance & Accounting, QuickBooks, Scheduling meetings, Project management, Event planning, Business & Report writing, Scheduling and booking appointments, Responding to emails -
Sheridan College
04.2024
Skills
- Strong Communication Skills
- Supervision & Leadership
- Multitasking Abilities
- Attention to detail
- Microsoft Office Expertise
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
Accomplishments
CSC
Certification
- QuickBooks
- Microsoft Office Applications (Word, Excel, PowerPoint, and Access
- Security License
- First Aid/ CPR
- CSC, IFC
Availability
Full Time (Work Permit Holder)
Timeline
CUSTOMER SERVICE REPRESENTATIVE
The Brick Store
11.2024 - 03.2024
FRONT DESK ADMINISTRATOR
01.2024 - 11.2024
Bank Teller
SBI
03.2020 - 10.2021
Office Administration (Executive), Finance & Accounting, QuickBooks, Scheduling meetings, Project management, Event planning, Business & Report writing, Scheduling and booking appointments, Responding to emails -
Sheridan College
- QuickBooks
- Microsoft Office Applications (Word, Excel, PowerPoint, and Access
- Security License
- First Aid/ CPR
- CSC, IFC
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