Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic
Shreya Agarwal

Shreya Agarwal

Summary

Seasoned Business Analyst and Consultant bringing exceptional abilities in client management, competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches customer and company targets by reviewing accurate data and producing creative recommendations. An effective communicator with strong relationship management skills with the capability to relate to people at any level of business. Capability to drive an independent workstream, comfortable to work in ambiguous, ever-changing situations and flexible to work collaboratively in a team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Business Analyst

MTX Group
07.2023 - 12.2023
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Maintain comprehensive project documentation, including meeting minutes, requirement traceability matrices, and change requests

Manager

Think Analytics India Private Limited
01.2020 - 06.2023
  • Enabled design, building, testing, and deployment activities
  • Mapped business requirements by undertaking quick gap analysis; understanding business process and analyzing the workflow to design solutions (as-is, to-be and why-why analysis and freezing)
  • Developed several pitch decks (based on client domain and requirement) marketing collaterals, user manuals & other communications for internal and external stakeholder
  • Performed data validations and reconciliation of user output to ensure data accuracy
  • Enabled monitoring of data points through real-time triggers leading to 98% efficiency
  • Won the first RFP (of Indian PSU) for the firm and contributed towards business growth; created a new use-case for the product and enabled venturing into a different domain
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Consultant

PricewaterhouseCoopers Private Limited
10.2018 - 12.2019
  • Gathered business requirement by interview and brainstorming sessions, defined the business process flow end ensured timely implementation of the required features
  • Worked with QA team to perform User Acceptance Test (UAT) for 60+ business processes
  • Ensure hardware commissioning conditions are met at 1200+ location; met 97% goals; implemented and monitored Service Level Agreements during project implementation
  • Planned and supervised the training of 150+ government officials across different locations
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on project progress.

Consultant

Deloitte Touché Tohmatsu Private Limited
06.2016 - 12.2017
  • Business Process Re-engineering (BPR): Understanding the current processes (AS-IS) and defining TO-BE process flow post benchmarking with processes followed by other states
  • Discovered and implemented new ways of increasing revenue for local Government bodies which lead to 40% increase in the revenue for the current implementation year
  • Supported in drafting of a State act, “The Odisha Right Slum Dwellers Act, 2017”
  • Conducted implementation of State wide scheme which entailed preparing of project implementation plan, project budget allocation, training local government officials and ensuring timely adoption

Education

MA in Leadership (Business) -

Trinity Western University
Richmond, Canada
06.2025

MBA -

Xavier Institute of Management
Bhubaneswar, India
01.2016

B.Com. With Accounting Honors -

Ravenshaw University
Cuttack, India
01.2014

Skills

  • Business Analysis / RE: Requirement Gathering, Elicitation, Scope Analysis, Prioritization, Ranking, Gap, Impact and Root Cause Analysis
  • Project Management – Project planning, LOE estimation, Service Level Agreements (SLA) monitoring, Scope creep checks, User Acceptance Testing, Risk Management
  • Requirements Modelling: As-Is and To-be process flow diagrams, RACI, Value Stream Mapping, Flow Charts, BPMN, Data Flow Diagram, MVPs, Mock-ups, Requirement Traceability Matrices
  • Change Governance: Change request (CR), Change Management, Programme and Release Management
  • Scrum: Daily Scrum, Agile (Scrum), Sprint Planning, Sprint Retrospective, Sprint Review
  • Training – Training plans, creating training material, training evaluation
  • Tools: Salesforce, Confluence, JIRA, ServiceNow, MS Office Suite, MS Visio, Lucid Chart, SQL, SharePoint, G-Suite Hubspot, Mailchimp

Websites

Accomplishments

  • Received commendation from Maharashtra Government for the project implementation
  • Awarded “Above and Beyond” award for project pilot operationalization from PwCPL
  • Gold medal holder for securing second position in MBA batch

Certification

  • Professional Scrum Master 1, Scrum.org, 2022
  • Certification of Agile Business Analyst, Trainsmart Academy, 2022
  • Introduction to RPA & Automation, UiPath, 2022
  • Certification in Digital Skills, User Experience, Accenture, 2022

Languages

English
Native or Bilingual
German
Elementary
Hindi
Native or Bilingual

Timeline

Sr. Business Analyst

MTX Group
07.2023 - 12.2023

Manager

Think Analytics India Private Limited
01.2020 - 06.2023

Consultant

PricewaterhouseCoopers Private Limited
10.2018 - 12.2019

Consultant

Deloitte Touché Tohmatsu Private Limited
06.2016 - 12.2017

MA in Leadership (Business) -

Trinity Western University

MBA -

Xavier Institute of Management

B.Com. With Accounting Honors -

Ravenshaw University

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Shreya Agarwal