IT graduate with experience in real time environment as Software Developer and in finance industry. Tech enthusiastic, ambitious, and efficiently fulfilling tasks with minimal supervision required. Responsible person, one can count on work under deadline pressure with powerful time management skills. Strong programming & networking fundamentals, exceptional troubleshooting, and problem-solving skills with an analytical mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Consultant/Developer
Maritech Dyanmics
Halifax, Canada
02.2022 - 09.2022
Designed and developed reports, tables, and pages including import and export of .FOB les objects in Microsoft ERP NAVision/Business Central on C/AL programming language as per the client's requirements
Also deep exposure to CMS tools such as SharePoint, Sitecore, and WordPress to manage and visualize contents
Lead multiple projects by dealing with stakeholders, and responsible team members strongly recommending solutions & making resources available to them for achieving the end results
Attended meetings on Teams, Slack, Zoom, and Citrix platforms to analyze and understand customer needs and provide a feasible solution to increasing their company's productivity while decreasing any downtimes
Experienced setting up third-party extensions such as EasySecurity, Easy PDF, Zetadocs, Serenic Payroll, etc in the ERP system NAV/BC
Experienced using project management tools namely Jira, Pivotal Tracker, and BaseCamp ticketing system for tracing, recording, and managing change requests from client
Set up and maintain database backup at a scheduled time.
Small Business Advisor
Scotiabank - The Bank of Nova Scotia
Halifax/Toronto, Canada
04.2020 - 01.2022
Experienced excellent analytical, and problem-solving skills, working under deadline pressures and handling more than one task at a time resulting to double the target in the Solutions Survey
Being able to deal with various internal/external departments hand in hand to get the best client experience
Experienced in handling day-to-day support and opinions to clients while actively focusing on requirements in a fast and changing environment, exceptional grasping skills to adopt all-new systems and policies
Mentor new performing Solutions team and train newly hired members to achieve the required knowledge, and resources and to support them with troubleshooting resulting in success
Extraordinary decision-making skills developed by undertaking difficult conversations with clients and obtaining the desired suitable solutions.
Sales Store Manager
Freedom Mobile
London, Canada
01.2017 - 09.2019
Excellency in handling sales activity, implementing innovative sales strategy, and training all team members and successfully overachieved 25% goals every consecutive year
Organizational & time management skills and not only limited to that but monitoring and mentoring ne-performing sales teams and training newly hired members to achieve the required knowledge and to support them above & beyond
Set clear goals, and guidelines, and take the correct actions as a part of an efficient management team
Demonstrated proficiency in the ability to provide accurate pricing for support to enable my sales team to deliver support in a timely & informed manner
Demonstrated proficient use of company-selected software in account creation and modification depending on the needs of the customer
Management of inquiries from sales representatives while advising sales teams in addition to updating the sales team members on the status of quotes.