Shrey Shiromani
Windsor,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nova Network
Ottawa, ON
05.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Senior Analyst -Global Trade Management
Thomson Reuters
Toronto, ON
06.2018 - 03.2021
- Discovered root causes of problems and identified appropriate solutions.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Installed system updates to address vulnerabilities and reduce security issues.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Education
MBA - Logistics And Supply Chain Management
University of Windsor
Windsor, ONBachelor of Science - Mechanical Engineering
Gujarat University
Ahmedabad06.2018
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Order Fulfillment
- Retail materials management
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Nova Network
05.2021 - Current
Senior Analyst -Global Trade Management
Thomson Reuters
06.2018 - 03.2021
MBA - Logistics And Supply Chain Management
University of Windsor
Bachelor of Science - Mechanical Engineering
Gujarat University
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