Shrey Shah
Winnipeg,MB
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Strong expertise in pharmacy and dental operations, highly skilled in medication dispensing, patient interaction, and inventory management. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Greenwoods Dental Centre
09.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Proficiency in Kroll and POS software.
- Promoted pharmacy services to patients and medical providers.
- Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
- Trained new pharmacy team members on proper procedures and company policies, ensuring consistent quality of service.
- Handled insurance claims processing accurately, resolving discrepancies quickly to ensure timely prescription fulfillment for patients.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Promoted the use of store rewards programs and special promotions to increase customer loyalty and retention.
Administrative Assistant
Eyecone Optical
10.2022 - 05.2023
- Improved client communications by answering and directing calls to appropriate staff members
- Used advanced Microsoft Office 365 skills to compose, prepare and edit correspondence
- Handled day-to-day needs and projects with good multitasking and research skills
- Adapted to business administrative needs to facilitate productive workflow
- Processed invoices and expenses to facilitate financial management.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender
3 Amigos
06.2022 - 09.2022
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Engaged with customers to anticipate needs, learn drink preferences and increase satisfaction
- Oversaw service quality and obtained customer feedback to implement improvements
- Resolved customer issues with tactful communication and creative solutions
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Store Manager
Provisoir
02.2021 - 03.2022
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
- Maintain database of the products using Microsoft office 365 tools and make order invoices accordingly
- Reviewed online customer reviews and comments to locate needed store improvements
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Assistant Supervisor
Cook It
02.2020 - 12.2020
- Directed work of multiple teams and assisted with meeting specific team project goals
- Performed facility checks to verify cleanliness and client safety
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
- Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
Education
Diploma of Vocational Studies - Secretarial Studies - Medical
Cestar College
Montreal, QC06.2022
High School - Science, Major Biology
Baroda Public School
Vadodara, Gujarat04.2019
Skills
- Data management and organization
- Customer relations
- Cooperative and believes in team-work
- Creative thinking
- Problem-solving
- Excellence in Microsoft Office suite
- Time management
- Accurate at appointment scheduling
- Active listening
- Responsive
- Training and mentoring
- Strong multitasking
Languages
English
Full Professional
Intermediated French
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Hobbies and Interests
- Stocks
- Soccer
- Swimming
Certification
- PHIA
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
Timeline
Assistant Manager of Operations
Greenwoods Dental Centre
09.2023 - Current
Administrative Assistant
Eyecone Optical
10.2022 - 05.2023
Bartender
3 Amigos
06.2022 - 09.2022
Store Manager
Provisoir
02.2021 - 03.2022
Assistant Supervisor
Cook It
02.2020 - 12.2020
High School - Science, Major Biology
Baroda Public School
Diploma of Vocational Studies - Secretarial Studies - Medical
Cestar College
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