Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shrey Shah

Moncton,NB

Summary

Individual with advanced sales and customer service skills taking pride in building and maintaining customer relationship. Individual who possesses strong communication and interpersonal skills, resolve customer issues, and achieve sales targets. Highly skilled in problem-solving, attention to detail, and time management, ensuring accuracy and efficiency in multi-tasking.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Royal Bank Of canada
Moncton, New Brunswick
12.2023 - Current
  • Assisted customers with their banking needs, including opening and closing accounts, processing transactions, and answering questions about products and services.
  • Educated customers on various banking products, such as savings accounts, loans, credit cards, and online banking services.
  • Actively promoted and cross-sold bank products and services that might benefit the customer.
  • Follow bank policies and procedures to ensure compliance with regulatory requirements, and maintain the security of customer information.
  • Took detailed notes of interaction with the customer.

Sales Associate

Nav-Darshan Imports
India, India
07.2021 - 06.2023
  • Made cold calls, understood needs, presented products and services, clarified doubts, and closed.
  • Handled administrative duties, such as preparing invoices, managing customer databases, and coordinating shipments.
  • Achieved sales target consecutively for three years.
  • Ranked best salesman for 2 years.
  • Built and maintained strong relationships with clients, providing excellent customer service to encourage repeat business.

Education

Post Graduate - Business Management

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
08-2024

BBA - Business Administration

Veer Narmad South Gujarat University
India
06-2021

Skills

  • Customer Relations
  • Sales & Negotiations
  • Conflict Resolution
  • Interpersonal Skills
  • Time Management
  • CRM Software

Certification

  • CFA Level 1

Languages

English
Full Professional
French
Limited

Timeline

Customer Service Representative

Royal Bank Of canada
12.2023 - Current

Sales Associate

Nav-Darshan Imports
07.2021 - 06.2023

Post Graduate - Business Management

Cambrian College of Applied Arts And Technology

BBA - Business Administration

Veer Narmad South Gujarat University

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Shrey Shah