Shrey Patel

Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from
management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Upsold 109 large fries in 3 hours on two different occasions
• handled the whole drive thru for 2 months and continuing order taking, Drinks and presenting the food to the customers
• loaded truck on many occasions and carried heavy weight boxes of fries, nuggets, sausages which weighed 65 to 70 lbs
• stocked up the fridges, shed and freezers
• Trained new team members on procedures, customer service, and sales techniques.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Stocked shelves to organize aisles in assigned department.
• Trained other employees in customer service, food safety, and performance requirements.
• Mentored junior employees ot improve performance, food safety, and customer service.
• Conducted needs assessments to identify gaps ni performance and develop targeted learning solutions.

• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Developed and implemented sales strategies to increase profits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
• Developed merchandising strategy to efficiently move overstock.