Shresht Chopra
Windsor,Canada
Summary
Detail-oriented Associate-Technology with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
3
3
years of professional experience
Work History
Associate-Technology
Sutherland Global Services
11.2021 - Current
- Evaluate, implement & support technology in partnership with the business and IT
- Work with external vendors and IT, and ensure optimal utilization of our business technology stack
- Coordinate with peers and leadership to prioritize requirements and consolidations across Salesforce CRM.
- Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
Technical Support Representative
Gatestone Co & inc.
06.2021 - 12.2021
- Diagnose and resolve technical problems encountered by customers
- Consult internal software, tools and guided to research customer issues and implement solutions
- Document customer records with log of problems and solutions
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, internet, cable, digital phone and computer issues.
Education
Computer Networking -
St. Clair College
Windsor04.2021
High School Diploma -
St. Marks School
Delhi12.2018
Skills
- Efficient use of multiple Operating system (Windows, Mac, Linux & Android)
- Knowledge of C, C, HTML, java, JavaScript
- Proficient User (MS Office)
- Active Directory Services
- Firewalls and VPN
- Software Management
- LAN / WAN configuration
- Troubleshooting
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
Languages
English
Full Professional
Timeline
Associate-Technology
Sutherland Global Services
11.2021 - Current
Technical Support Representative
Gatestone Co & inc.
06.2021 - 12.2021
Computer Networking -
St. Clair College
High School Diploma -
St. Marks School
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