Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shreeti Dhungana

Toronto,Ontario

Summary

Experienced and reliable customer service officer with extensive experience helping in a busy call setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Committed to learn and follow company procedures and win loyal customers.

Overview

5
5
years of professional experience

Work History

Sales Associate

Garage Clothing
10.2023 - Current
  • Engaging with customers as they enter the store
  • Assessing customers' needs and suggesting solutions to their problems
  • Working with cash registers and processing payments
  • Maintain sales records for inventory control
  • Recommending the best products to customers
  • Maintain sales records for inventory control

Server/ Runner

Paramount Restaurant
06.2023 - 09.2023
  • Interacting with customers and handling Cash
  • Clean tables and floor area set sliver ware, plates, and glasses in correct fine dining table positions
  • Delivering food orders from kitchen to customers table rapidly and accurately
  • Setting tables before clients arrive by ensuring napkins, decorations and utensils are on the tables
  • Restocking side stations with ice, glassware, and other supplies

Junior Marketing Associate

Janaki Technology Pvt.Ltd
12.2021 - 01.2023
  • Coordinating with digital marketing and advertising team
  • Conducting market research on competitors, current trends
  • Creating Compelling content for various channels, including social media platforms, websites, newsletters, and press release
  • Gather and analyze consumer behavior data such as traffic and rankings on social media, websites etc
  • Regular monitoring competitors' marketing activities with the senior team

Sales and Marketing Manager

Shiva Shankar Trade Concern - Family Business
04.2020 - 12.2021
  • Developed and executed comprehensive sales and marketing strategies to achieve revenue targets and drive business growth
  • Building rapport with the customers by communicating effectively, articulating ideas and negotiating smoothly
  • Analyzing market trends and competitor data and working closely with the marketing team to implement new ideas and campaigns
  • Led digital marketing initiatives, including website management, social media campaigns, SEO, email marketing, and online advertising, resulting in increased online visibility and customer engagement
  • Implemented strategies to improve customer satisfaction levels, gathered feedback, and utilized insights to enhance the overall customer experience and loyalty

Retail Store Associate

H & M
07.2018 - 12.2019
  • Strong Organizational and time management abilities in a fast-paced retail environment
  • Delivering excellent customer service by addressing inquiries and resolving issues promptly
  • Skilled in resolving customer complaints with empathy
  • Strong team players foster a positive work environment

Education

Digital and Content Marketing

York University
11.2023

Bachelor of Business Administration - Marketing

Acharya Institute of Graduate Studies
09.2021

Skills

  • Upselling
  • Client Account Management
  • Product Sales
  • Sales Development
  • Inventory Control
  • Order Processing
  • Customer Needs Assessment
  • Product Recommendations
  • Cash Handling
  • Merchandising Understanding
  • Cash Handling Accuracy
  • Problem-Solving Skills
  • Time Management
  • Teamwork and Collaboration

Languages

English
Professional Working
Hindi
Limited Working
Nepali
Full Professional

Timeline

Sales Associate

Garage Clothing
10.2023 - Current

Server/ Runner

Paramount Restaurant
06.2023 - 09.2023

Junior Marketing Associate

Janaki Technology Pvt.Ltd
12.2021 - 01.2023

Sales and Marketing Manager

Shiva Shankar Trade Concern - Family Business
04.2020 - 12.2021

Retail Store Associate

H & M
07.2018 - 12.2019

Digital and Content Marketing

York University

Bachelor of Business Administration - Marketing

Acharya Institute of Graduate Studies

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Shreeti Dhungana