Shreena Shah
Kitchener,ON
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead - II (Operations)
Numerator/Mediaradar
Vadodara, Gujarat
06.2021 - 11.2024
- Team management, work allocation, and performance reviews for the allocated team members.
- Coordinate with the team, and ensure SLAs are met.
- Weekly and monthly one-on-ones with team members, and providing feedback.
- Capacity analysis and resource planning.
- Customer interaction via Weekly/Monthly Dashboard calls
- New hires' onboarding for various classifications processes.
- Scheduling training plans, preparing SOPs, and regular connects with the team on knowledge transfer and learning.
- Identifying and analyzing process challenges to strategies and solutions ensures the implementation of the same.
- Monitor the effectiveness of ideas.
- Planning cross-utilization of resources aimed at managing business volumes.
- Effective delivery management involves ensuring high-quality work within agreed-upon timelines.
- Focuses on improving the productivity of the teams through various stages of continuous improvement.
- KRA alignment of team members to promote and deploy a data-oriented approach.
- Work closely with India and onshore leaders, stakeholders, to efficiently manage the finance, travel, tech-telecom, and photo board processes of Ad Intel.
Executive Lead, Operations
RevoKarmaHub Software and Services Pvt. Ltd
Vadodara, Gujarat
09.2017 - 06.2021
- Develop strategies to promote team members' adherence to company regulations and performance goals.
- Conduct team meetings to update members on best practices and continuing expectations.
- Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines by tracking the production hours and quality of the team from the tool, and prepare plans to achieve goals accordingly.
- Do production on the tools as needed and always be available for assistance to team members in person, as well as on call.
- Manage the shift timings and leaves of the team members to ensure the smooth working of the project and avoid any barriers to production.
- Support team manager and perform management duties when manager is absent or out of office.
- Communicate with the clients to keep them updated about the project's accomplishments, issue escalations, and handling client calls.
- Perform a quality check of the team members.
- Train new recruits, and retrain bottom performers.
- Random auditing of team members' production work.
- Set daily, weekly, and monthly performance expectations with the team members, and ensure the achievement of the same.
- Prepare training materials and test materials, and simplify project guidelines.
- Ensure healthy internal communication and cross-project coordination.
- Multi-project leading.
- Provide encouragement to team members, including communicating team goals, and identifying areas for new training or skill assessment.
- Assists management with hiring processes, and new team member training and development.
- Work allocation and daily follow-up with judges for allocated targets.
- Answer team members' questions, help with team members' problems, provide floor support, and oversee team members' work for quality and guideline compliance.
- Communicate deadlines and goals to team members.
- Manage the remote workers, and assist the site management team as needed.
Jr. PHP Developer
Dhrup Technology
Vadodara, Gujarat
06.2015 - Jan.2017
- Developed CMS websites in WORDPRESS
- Create new Theme and plugin also integrations and customization and good knowledge of CORE PHP
Education
BE - Computer Science & Engineering
GTU
05-2015
Skills
- Team management
- Performance evaluation
- Resource planning
- Quality assurance
- Process improvement
- Data analysis
- Employee training
- Cross-functional collaboration
- Effective communication
- Conflict resolution
- Time management
- Goal setting
- Strategic planning
- Employee engagement
- Task delegation
- Workflow management
- Project management
- Complaint resolution
- Performance monitoring
- Resource allocation
- Coaching and mentoring
- Relationship building
- Risk management
- Budget management
- Attention to detail
- Key performance indicators
- Deadline management
- Operations management
- Performance improvement
- Quality control
- Quality improvement
- Evaluating employee work
- Work Planning and Prioritization
- Overtime management
- Team motivation
- Documentation and reporting
- Daily workflow improvement
- Shift scheduling
- Leading team meetings
- Staff training
Accomplishments
- Received performer of the month award 23 times during my tenure in Numerator (June 2021 - Nov 2024).
- Successfully transitioned Classification Process from Jamaica to India within the 6 months (June 2021 - Nov 2021).
- Received 'Connector award' in 2019 (RKH).
Certification
- Lean Six Sigma Green Belt Certification
- Google data studio
- POSH Awareness
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Timeline
Team Lead - II (Operations)
Numerator/Mediaradar
06.2021 - 11.2024
Executive Lead, Operations
RevoKarmaHub Software and Services Pvt. Ltd
09.2017 - 06.2021
Jr. PHP Developer
Dhrup Technology
06.2015 - Jan.2017
BE - Computer Science & Engineering
GTU
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