Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shreelipi Patel

Ottawa,ON

Summary

Proactive Manager and Administrative Assistant with extensive experience in team leadership and customer service. Successfully resolved disputes, improved staffing, and reduced operational costs through process improvements. Skilled in CRM, staff management, and business administration, bringing a commitment to enhancing customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Manager

Dairy Queen Grill & Chill
09.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Administrative Assistant

Alltech Industries India Pvt. Ltd.
12.2018 - 09.2021
  • Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor in Information Technology - Engineering

U.V. P.atel College of Engineering
Mehsana
05.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Customer Relationship Management (CRM)
  • Business Administration
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making

Languages

English
Professional Working

Timeline

Manager

Dairy Queen Grill & Chill
09.2022 - Current

Administrative Assistant

Alltech Industries India Pvt. Ltd.
12.2018 - 09.2021

Bachelor in Information Technology - Engineering

U.V. P.atel College of Engineering

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Shreelipi Patel