Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shreeerag Nair

richmond hill,Ontario

Summary

Results-driven restaurant manager with over 5 years of progressive leadership experience across fast-paced food service environments. Adept at managing 2–4 restaurant locations, controlling food and labor costs, and coaching frontline staff to exceed service time and quality standards. Proven ability to drive operational excellence, maintain strict health and safety compliance, and create a positive, high-performance team culture. Strong record of hiring, training, and retaining staff while delivering top-tier customer experiences aligned with brand standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Marriott International
Markham, ON
08.2022 - Current
  • Delivered exceptional customer service by leveraging extensive menu knowledge and engaging guests proactively.
  • Ensured food presentation met high standards while adhering to safety regulations and dietary needs.
  • Executed opening and closing procedures, maintaining cleanliness and safety in work environment.

Restaurant Manager

Gupta Food International o/a Pizzahut
Richmond Hill, Ontario
12.2019 - Current
  • Manage daily operations across FOH and BOH, ensuring smooth service delivery and consistent adherence to A&W brand standards.
  • Supervise and coach a team of 15 or more employees, handling recruitment, training, performance reviews, and shift scheduling.
  • Cut food and labor costs by 12% through accurate forecasting, optimized scheduling, and waste reduction programs.
  • Enforce health, safety, sanitation, and food handling procedures; lead regular inspections, and audits.
  • Improve customer satisfaction by 20% via targeted coaching and regular engagement during peak service hours.
  • Oversee vendor relationships, maintain optimal stock levels, and streamline inventory rotation to reduce overstocking and waste.
  • Implement promotional campaigns and local marketing strategies to boost traffic and revenue.
  • Maintain operational documentation, including payroll, sales reports, and POS data; present performance updates to ownership.

Restaurant Supervisor

Four Seasons
Mumbai, Indian
05.2017 - 08.2019
  • Delivered exceptional guest experiences through adherence to service protocols and POS accuracy.
  • Ensured food quality, presentation, and cleanliness while complying with safety standards.
  • Monitored special requests and accommodated guest allergies to enhance satisfaction.
  • Maintained clean and organized work environment by efficiently completing opening, closing, and side duties.

Education

Bachelor of Science - Hospitality Studies

MUMBAI UNIVERSITY
09.2019

Advance Wine and Beverage Management -

GEORGE BROWN COLLEGE

Hospitality Tourism Operations Management -

HUMBER COLLEGE

Skills

  • Multi-unit operations management
  • Labor and food cost control
  • Staff hiring and retention
  • Guest experience optimization
  • Inventory and vendor management
  • Health and food safety compliance
  • Quick service expertise
  • POS and restaurant software proficiency
  • Strategic planning and promotions

Certification

  • Prudhomme Certified Level 2
  • WSET Level 2
  • Certified Cognac Trainer
  • Smart Serve
  • Food Handlers

Timeline

Server

Marriott International
08.2022 - Current

Restaurant Manager

Gupta Food International o/a Pizzahut
12.2019 - Current

Restaurant Supervisor

Four Seasons
05.2017 - 08.2019

Bachelor of Science - Hospitality Studies

MUMBAI UNIVERSITY

Advance Wine and Beverage Management -

GEORGE BROWN COLLEGE

Hospitality Tourism Operations Management -

HUMBER COLLEGE

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Shreeerag Nair