Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Sreebha Puthiyaveettil

Kitchener,ON

Summary

Proven Sales Associate at Just Energy, adept in customer service and sales strategies, significantly enhanced customer satisfaction and engagement. Skilled in teamwork, problem-solving, and efficient time management, consistently fostering strong relationships and driving project success. Achieved notable improvements in operational efficiency and client relations across roles, demonstrating exceptional people skills and a goal-oriented approach.

Overview

6
6
years of professional experience

Work History

Sales Associate

Just Energy
10.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Food Supervisor

Big Orange
10.2021 - 09.2023
  • Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
  • Improved food safety standards by implementing thorough training programs and regular inspections.
  • Kept costs under control by managing portions and minimizing food waste caused by overcooking.
  • Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.

Part Time Superevisor

Tim Hortons
06.2019 - 04.2021
  • Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
  • Improved overall operational efficiency with effective delegation of tasks among team members.
  • Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
  • Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
  • Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.

Education

Associate of Science - Computer And Information Sciences

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
08-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Outgoing personality
  • Relationship building
  • Client service
  • Stocking and receiving
  • Store opening and closing
  • Sales strategies
  • Upselling
  • Meeting deadlines

Languages

English
Full Professional

Timeline

Sales Associate

Just Energy
10.2023 - Current

Food Supervisor

Big Orange
10.2021 - 09.2023

Part Time Superevisor

Tim Hortons
06.2019 - 04.2021

Associate of Science - Computer And Information Sciences

Conestoga College Institute of Technology And Advanced Learning

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Sreebha Puthiyaveettil