Shravya Edara

Rothmans Benzon

01.2021 - Current

It is a tobacco based company which focuses on reduce risk vaping products. Salesforce place an important role in boosting sales with Digital interactions which are hosted on Salesforce Omni Channel, Marketing cloud, Service Cloud
Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Performed gap analysis to identify areas of improvement.
Created dashboards to monitor and track key performance indicators.
Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
Implemented BI solution framework for business intelligence projects.

Deloitte

01.2018 - 12.2021

Walmart has appointed Deloitte to roll out Salesforce Marketing Cloud and Sales Cloud for their business users Mostly the work would be on gathering requirements, configuring and testing from Ecommerce Magento application to Salesforce.
Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Conducted meetings with junior staff members to discuss program specifications and process models.
Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
Collaborated with cross-functional teams to develop a comprehensive understanding of target environments and potential threats.

Salesforce.com

02.2016 - 12.2017

.Komatsu, USA The project involved Developing and enhancing the existing, Configuration setup and map it to the Business Process Developing in the monthly release of the up-gradations to the system, continual production support and providing timely resolutions to the issues (cases) rose by the business users.
Performed regular audits to maintain system integrity, identifying areas for improvement or optimization.
Proactively identified opportunities for process improvement, recommending and executing strategic initiatives to drive performance enhancements throughout the organization.
Managed client applications through web services with SOAP protocol and REST architectural style.
Tested functionality, performed debugging, and carried out modifications to conduct quality checks.
Developed Scripts to correct production data as part of Post Deployment activity.

Summary