Shravani Poosarla
MISSISSAUGA,ON
Summary
Recent graduate with a Master’s in Human Resource Management (MBA) and a background in Computer Sciences (B.Com). Possessing over 5 years of combined experience in Customer Service and Human Resources roles. Skilled in training coordination, customer support, and project management within multinational environments.
Overview
7
7
years of professional experience
Work History
Risk and Brand Protection Analyst
Deloitte
08.2019 - 11.2023
- Coordinated training logistics and scheduling for diverse stakeholder groups
- Managed multiple class schedules and facilitated program invites
- Developed tracking spreadsheets for course offerings and logistics.
HR Analyst - US Transfers
Deloitte
04.2018 - 08.2019
- Processed business and employee-initiated transfers for US professionals
- Collaborated with Deloitte’s legal team to update transfer documents.
Consultant, Chat support
Amazon
09.2017 - 07.2018
- Provided superior customer support for Prime customers in the UK through chat
- Contributed to launching a new line of business aimed at enhancing customer service.
Consultant, Client - Uber
Sutherland Global Services
02.2017 - 08.2017
- Improved process efficiencies and handled critical client queries
- Assisted in internal reviews to enhance project efficiency.
Education
Post Graduate Diploma in Human Resource Management -
Sheridan College, Hazel McCallion Campus
Master of Business Administration in Human Resource Management -
Vishwa Vishwani School of Business
01.2021
Bachelor of Commerce in Computer Sciences -
Gokul Degree College
01.2018
Skills
- Customer Service Excellence
- Training Coordination
- Project Management
- Cross-functional Collaboration
- Data Analysis and Reporting
- Multicultural Team Engagement
Timeline
Risk and Brand Protection Analyst
Deloitte
08.2019 - 11.2023
HR Analyst - US Transfers
Deloitte
04.2018 - 08.2019
Consultant, Chat support
Amazon
09.2017 - 07.2018
Consultant, Client - Uber
Sutherland Global Services
02.2017 - 08.2017
Post Graduate Diploma in Human Resource Management -
Sheridan College, Hazel McCallion Campus
Master of Business Administration in Human Resource Management -
Vishwa Vishwani School of Business
Bachelor of Commerce in Computer Sciences -
Gokul Degree College
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