Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

SHRAVANI KAWATI

Mississauga

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Tim Hortons
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Demonstrated knowledge of store products.

Administrative Assistant

SHILPA INDUSTRIES
01.2019 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Customer Service Associate

GMART
01.2018 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

Bachelor in Technology - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)

Bharat Institute of Engineering And Technology
Hyderabad
01.2015

Intermediate Certificate - Mathematical Sciences

Sri Chaitanya Junior College
Hyderabad
03.2010

SSC -

Sri Vignana Vardhani High School TSSSC
Hyderabad
04.2008

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Outlook
  • Customer and client relations

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual

Availability

  • Full or Part Time available to work
  • I am on Open Work Permit and legal to work in Canada.

Timeline

Retail Sales Associate

Tim Hortons
07.2023 - Current

Administrative Assistant

SHILPA INDUSTRIES
01.2019 - 04.2023

Customer Service Associate

GMART
01.2018 - 01.2019

Bachelor in Technology - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)

Bharat Institute of Engineering And Technology

Intermediate Certificate - Mathematical Sciences

Sri Chaitanya Junior College

SSC -

Sri Vignana Vardhani High School TSSSC

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SHRAVANI KAWATI