Shravan Prabhakumar
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Dispatcher
Go Logistics
10.2024 - 05.2025
- Coordinated daily delivery routes for 20+ drivers, ensuring prompt departures and efficient coverage of delivery zones.
- Monitored real time driver locations and managed delivery exceptions, recruiting drivers as needed to meet amazons performances and safety standards.
- Acted as primary point of contact for delivery drivers providing ongoing support for navigation, package issues and delivery compliance.
- Utilized routing software and amazon delivery systems (Flex App, Fleetio etc) to maintain accuracy and performance.
- Collaborated with warehouse staff and amazon representatives to streamline loading operations and reduce route delays.
- Tracked and reported delivery metrics, including route completion rates, on time delivery scores and driver safety incidents.
Customer Service executive
Walmart
05.2023 - 04.2025
- Solving Problems: Skilled in delving into customer problems, finding the underlying reasons, and putting good solutions in place to improve the customer experience.
- Resolving Conflicts: Competent at handling disputes and complaints from customers in a satisfactory and professional manner.
- Group Cooperation: Capacity to work with cross-functional teams to better meet customer needs and enhance service delivery overall.
HR Intern
Aashman foundation
11.2021 - 02.2022
- Managed recruitment activities over the phone, conducting initial screening interviews for potential candidates across various departments.
- Assisted with sourcing and shortlisting candidates from job portals, social media, and internal databases, ensuring alignment with the foundation’s requirements.
- Provided detailed job descriptions and role expectations to candidates during phone interactions, addressing their queries about the organization’s mission, culture, and opportunities.
- Supported the HR team in scheduling interviews and follow-up communications between candidates and senior HR managers.
- Conducted candidate reference checks and verified credentials over the phone to ensure that all potential hires met organizational standards.
Education
Business Management -
Fanshawe College
London, Ontario08.2024
Bachelor of Business Administration -
Kristu Jayanti Autonomous College
08.2022
Skills
- Study Design and Methodology
- Data Collection and Analysis
- Statistical Analysis (SPSS)
- Review of the Literature
- Ability to Use Office Software
- Communication abilities
- Valid driver's license
Timeline
Dispatcher
Go Logistics
10.2024 - 05.2025
Customer Service executive
Walmart
05.2023 - 04.2025
HR Intern
Aashman foundation
11.2021 - 02.2022
Bachelor of Business Administration -
Kristu Jayanti Autonomous College
Business Management -
Fanshawe College
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