Shravan Patel

• Assisted customers with mobile plans, devices, and service activations.
• Provided clear communication and tailored recommendations based on customer needs.
• Handled transactions while maintaining accurate records.
• Maintained a clean and organized work environment to enhance productivity.
• Demonstrated efficiency in a fast-paced setting.

• Handle 60–80 customer interactions daily involving technical troubleshooting,
billing, and subscription
inquiries while maintaining 95%+ CSAT.
• Diagnose and resolve SaaS platform, account, and accessibility issues using CRM and
web
troubleshooting tools.
• Identify upsell and cross-sell opportunities during support interactions and
successfully promote
subscription plans and add-on services.
• Explain subscription features, pricing, and benefits clearly to help customers select
suitable plans.
• Balance sales performance with customer satisfaction, ensuring ethical selling and
long-term
customer retention.
• Document resolutions, sales outcomes, and customer feedback accurately in CRM
systems.

• Supervised 160 employees across multiple production lines and shifts.
• Ensured HACCP, safety, and compliance standards were consistently met.
• Developed SOPs, training materials, and incident documentation.
• Collaborated with engineering and maintenance teams to fix workflow issues.
• Improved operational efficiency and reduced downtime through data-based
adjustments.

• Prepared sandwiches and meals following food safety and portion control guidelines
• Maintained cleanliness of kitchen, prep, and serving areas
• Handled food safely, including storage, labeling, and hygiene practices
• Served customers and ensured accurate order preparation
• Assisted with cleaning, stocking, and maintaining organized workspace