Shravan Madugundu
Toronto,ON
Summary
Experienced ServiceNow Developer with a strong track record of designing and implementing strategic IT solutions. Over 5 years of hands-on experience in crafting and optimizing ServiceNow applications to align with organizational goals. Proficient in scripting, system integration, and delivering scalable solutions. Recognized for the ability to streamline processes and drive operational excellence. Seeking to contribute expertise in a dynamic development environment committed to innovation and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Developer
Birlasoft Ltd
Hyderabd, Telangana, India
05.2021 - 08.2023
- @YourService application is a BirlaSoft Ltd support application. We have implemented this application from scratch, earlier BirlaSoft Ltd was using some custom applications for which we have implemented the Incident, Service request, Knowledge,Problem management & integrations.
- Integrated Service now with PeopleSoft/SAP and VAAVE Intelivatetech & with other third-party applications.
- Complete Hands-on experience on all the 3 instances (UAT, DEV, PROD) cloning, migrations & Upgrades.
- Worked on the Problem Management Module.
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Created Events for triggering notifications by using any one of the scripts in ServiceNow.
- Created Update sets for moving group of customizations from one instance to another.
- Access Control Rules for securing and providing the right access to right person/role
ServiceNow Developer
Cognizant Technology Solutions
Hyderabad, Telanana, India
03.2019 - 04.2021
- Worked in the project Dunkin Brands Inc. The requirement is all about the ITSM Module.
- We have implemented this application from scratch, have developed REST/SOAP Integrations with different third-party vendor tools along with the Service Catalog.
- Applied prescribed policies to programming syntax in compliance with internal language policies.
- Optimized application process flow to improve performance.
- Utilized established design patterns to expedite novel software creation and support consistent performance results.
- Provided technical assistance and training to end users on the use of ServiceNow.
- Created workflows to automate processes within the ServiceNow environment.
- Analyzed user needs and software requirements to determine design feasibility.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Post Graduation Diploma -
Humber College
Toronto, ON09-2023
Master of Science - Electronics And Communication Engineering
Rajeev Gandhi Memorial College of Eng & Technology
Andhra Pradesh, India03-2018
Skills
- Product Management
- Certified System Administrator(ServiceNow)
- Software Development
- Agile Development Methodologies
- Customer-Oriented
- Application Development
Certification
- Certified System Administrator
Languages
English
Full Professional
Telugu
Native/ Bilingual
TelananaHyderabdkannada
Full Professional
Hindi
Limited
Timeline
Software Developer
Birlasoft Ltd
05.2021 - 08.2023
ServiceNow Developer
Cognizant Technology Solutions
03.2019 - 04.2021
Post Graduation Diploma -
Humber College
Master of Science - Electronics And Communication Engineering
Rajeev Gandhi Memorial College of Eng & Technology
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