Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shpresa Jashanica

Kingston,ON

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

YM-INC Company
11.2021 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Assisted in recruiting, hiring and training of team members.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.

Marketer

Hudson's Bay
08.2016 - 11.2020
  • Ensure customers have an enjoyable shopping experience by setting up in-store displays and signage. Prioritize tasks and follow planograms to highlight promotional and sales items. Engage with customer to answer questions and help them locate products. Count inventory and update spreadsheets to ensure accuracy.
  • Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.

Legal Assistant

Veseli
03.2013 - 07.2014
  • Provided administrative support to Lawyers and Law Clerks in this dynamic legal office.
  • Proofread and prepared legal documents such as memos, engagement letters, and contracts in a prompt and accurate manner.
    • Upheld client confidentiality when updating case files; scanning and copying family law, real estate, and litigation forms; and managing electronic and paper filing systems.

Education

College Diploma - Legal Administrative Assistance

Mohawk College of Applied Arts And Technology
Hamilton, ON
05.2016

Bachelor of Arts - Albanian Literature

Univeristy of Pristina
Prishtina Kosovo
09.2013

Skills

  • Highly motivated
  • Profit and Loss Management
  • Store operations
  • Report Generation
  • Loss Prevention Procedures
  • Work Planning and Prioritization

Languages

English
Full Professional
Albanian
Native or Bilingual

Timeline

Retail Store Manager

YM-INC Company
11.2021 - Current

Marketer

Hudson's Bay
08.2016 - 11.2020

Legal Assistant

Veseli
03.2013 - 07.2014

College Diploma - Legal Administrative Assistance

Mohawk College of Applied Arts And Technology

Bachelor of Arts - Albanian Literature

Univeristy of Pristina

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Shpresa Jashanica