Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellene Pichette

Drayton Valley

Summary

Accomplished Front Desk Office Manager and Hotel Front Desk Agent with a proven track record at Best Western Plus All Suites, excelling in customer service expertise and document management. Enhanced guest satisfaction through effective communication and staff training, achieving streamlined operations and positive work environments. Demonstrates exceptional organization and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Front Desk Office Manager

Best Western Plus All Suites
02.2024 - Current
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
  • Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
  • Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
  • Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.

Hotel Front Desk Agent

Best Western Plus All Suites
07.2022 - 02.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.

Server

Boston Pizza
02.2022 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

GED -

Olds College
Drayton Valley, AB
06-2016

Skills

  • Strong organization
  • Customer service expertise
  • Exceptional communication
  • Staff training and development
  • Employee supervision
  • Scheduling coordination
  • Document management
  • Meeting planning

Timeline

Front Desk Office Manager

Best Western Plus All Suites
02.2024 - Current

Hotel Front Desk Agent

Best Western Plus All Suites
07.2022 - 02.2024

Server

Boston Pizza
02.2022 - 07.2022

GED -

Olds College

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Shellene Pichette