MS office, Excel
SHOWRYA KUMAR GOLLE
Richmond,BC
Summary
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Driven professional with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Car Jockey
Park N Fly
Richmond, BC
11.2023 - 4 2024
- Greeting customers with utmost behavior and guiding them to designated areas
- Park vehicles in their designated locations carefully and hand out keys or any other valuable materials to front desk.
- Managed keys securely, adhering to company protocols to prevent unauthorized access or loss
- Reported unlawful parking jobs
- Maintained an organized parking lot, maximizing space utilization and accessibility
- Supported the company''s sustainability efforts by properly disposing of waste materials according to environmental regulations
- Reduced wait times for customers by swiftly locating and delivering requested vehicles
Ramp Supervisor
Strategic Aviation
Richmond, BC
06.2022 - 05.2023
- Coach, mentor and counsel ramp agents to work together for the continuous development of a safe and successful ramp team
- Oversee the maintenance of and strict adherence to shift schedules for respective personnel
- Hold daily shift briefings to communicate pertinent information e.g., daily flight activity, irregular operations, crew assignments, new/changed SOPs, shift-swap rules, areas needing improvement
- Monitor the teams' activities through visual inspections, quality assurance, and compliance checks
- Ensure timely completion of assigned duties and report any deviations of procedures to management
- Confer with management on workers performance appraisals and/or disciplinary actions
- Ensure ramp agents are in compliance with uniform, appearance and personal protection.
Certified Trainer
Chipotle Mexican Grill
Vancouver, BC
07.2018 - 09.2021
- Manage food preparation, maintain cleanliness and punctuality while effectively supporting customers in daily transactions with suggestive selling methods
- Utilize customer service skills while displaying creativity with culinary art to ensure positive atmosphere for all guests and co-workers
- Provide genuine customer service to all guests, daily use of computerized POS terminals, adhere to training guidelines of company
- Communicate clearly and positively with coworkers and management, master point-of-service (POS) computer system for automated order taking
- Maintain waste and HACCP logs
- Clean open vat stoves and pressure cook stoves
- Adjust thermostat controls, temperature of ovens, broilers, grills, roasters and steam kettles
- Cook long and short orders, prep products list daily, assist other cooks and work closely with culinary manager
- Perform duties on grill, fryers and line assembly, as well as teach new crew members to do same
- Clean equipment, such as grills, fryers and ovens, using solvents, brushes, rags, or cleaning equipment
- Maintain integrity of showroom through rotation of inventory and cleanliness compliant with customer and company standards
- Prep food, accurately portion foods, prepare displays and cook on grill, broiler and fryer
- Maintain good CDL record and all equipment associated with warehouse and transportation.
Education
Business Management -
St.Lawrence College
Vancouver, BC 01.2019 - 05.2021
Bachelor of Mechanical Engineering -
Nalla Malla Reddy College of Engineering And Technology
India 06.2012 - 07.2016
Skills
Flexible with a positive attitude towards learning new skills
Multi-tasking with accuracy
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
Ability to work independently and as a team to implement solutions through problem solving
Team oriented with a friendly and flexible attitude
Draft and maintain documents as required
Able to handle customers
Lot monitoring
Problem-solving abilities
Effective Communication
Self-motivation and discipline
Reliability and punctuality
Adaptability
Activities
- Participated as a student coordinator in a national conference IDCEME 2015
- Volunteered and worked as an event organizer in a technical event named PRAGNYA 2014 in college.
Software
SQL
Front-end
Python
Timeline
Car Jockey
Park N Fly
11.2023 - 4 2024
Ramp Supervisor
Strategic Aviation
06.2022 - 05.2023
Business Management -
St.Lawrence College
01.2019 - 05.2021
Certified Trainer
Chipotle Mexican Grill
07.2018 - 09.2021
Bachelor of Mechanical Engineering -
Nalla Malla Reddy College of Engineering And Technology
06.2012 - 07.2016