SHOWHAT MEDHANIE
Woodbridge,ON
Summary
Dedicated and customer-focused professional with experience in transit operations and digital customer support. Proven track record of exceeding performance targets, maintaining safety standards, and delivering exceptional service in fast-paced environments. Seeking to leverage strong communication, organizational, and problem-solving skills in set given role.
Overview
8
8
years of professional experience
Work History
Bus Operator
Toronto Transit Commission
09.2022 - Current
- Delivered safe, efficient transit services while professionally assisting passengers with inquiries and concerns
- Addressed passenger needs and managed unforeseen route adjustments, demonstrating strong problem-solving skills
- Maintained accurate schedules and coordinated with team members to ensure operational efficiency and adherence to safety protocols
Digital Live Chat Consultant
Rogers Communications
09.2018 - 06.2022
- Consistently exceeded mid-year and year-end performance targets, achieving top customer satisfaction ratings
- Surpassed individual and team monthly sales goals by delivering efficient, empathetic, and professional resolutions
- Managed multiple chat conversations simultaneously, ensuring timely and high-quality service delivery.
- Assisted clients across Canada with inquiries regarding cable, internet, home phone, and mobile services via digital channels, enhancing customer experience.
Education
911 Emergency & Call Centre Communications -
Durham College
Oshawa, ON04-2020
Skills
Customer Service Excellence – Consistently achieved high satisfaction ratings through empathetic and professional client interactions
Administrative Support – Skilled in managing client inquiries, documentation, and digital communication channels
Organization & Reliability – Committed to punctuality, schedule adherence, and attention to detail
Timeline
Bus Operator
Toronto Transit Commission
09.2022 - Current
Digital Live Chat Consultant
Rogers Communications
09.2018 - 06.2022
911 Emergency & Call Centre Communications -
Durham College