Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shovan Chowdhury

Scarborough,ON

Summary

Customer Service Professional with excellent communication skills with more than eight years' experience in hospitality and service industries in home and abroad with hardworking and positive attitude. Serving as a competent collection agent in accounts receivable department. Capable to solve problem and bring on board speed, experience, efficiency, and healthy teamwork on the job.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collection Agent, Accounts Receivable

Reliance Home Comfort
05.2023 - 01.2024
  • Maintained high volume both Inbound and Outbound calls and met demands of residential and commercial customers.
  • Worked in call center and remote environment, handling manual and automatically dialed outbound calls
  • Achieving monthly collection goals.
  • Working with different system like SAP, Kubra and TCN.
  • Processing collection attempts accurately and truthfully.
  • Addressing discrepancies and processing credits and refunds when required and approved by department supervisor.
  • Promoting Company's Product and retaining customers.
  • Providing proper customer service through escalation accordingly.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.


Passenger Service Agent, YYZ

Swissport Canada Inc.
03.2023 - 05.2023
  • Meet and Greet all passengers.
  • Assisting in kiosk check-in and releasing check-in baggage on belt.
  • Using different DCS and GDS System, like Amadeus and Travel Port and Airlines Choice.
  • Functioning as agent in Check-in counter, Boarding Gate, Priority Lounges, Arrival Hall and all other possible passenger meeting point.
  • Handling Wheel Chair according to situation.
  • Providing all valuable information to passengers and all other stakeholders regarding air travel.

Station Manager (Customer Service) KUL

US- Bangla Airlines Ltd.
10.2017 - 11.2022
  • Functioning as Representative of Company in KLIA- Malaysia
  • Monitoring & Leading Daily Flight Operation Team (Check-in counter, Boarding Gate, Loading-Offloading of Baggage and Cargo)
  • Using different DCS like ; Altea, Travel port and Zenith.
  • Maintaining effective communication and building relationship among all stakeholders.
  • Performed as a sales representative at airport counter. (Air tickets & travel packages).
  • Ensuring On Time Performance and Making Decisions through company's Key Performance Indicators.
  • Managed all flight disruption (Delay, Cancellation & Overbooking) in a professional manner with excellent customer service.
  • Accomplished Company's Best Foreign Station Award 2022.

Education

Master of Business Administration - Marketing

Premier University
Chittagong, Bangladesh

Bachelor of Business Administration - Marketing

Premier University
Chittagong, Bangladesh

Skills

  • Accounts Receivable
  • Payment Procedures
  • Customer Service and Hospitality
  • Communication
  • Safety Management System
  • Sales
  • Microsoft Office
  • Decision making
  • Team Management
  • Multilingual
  • Basic Security and Emergency First AID with CPR C & AED
  • Quick Learner

Certification

Dangerous Goods Regulation (Initial), EASA Safety Management Systems (Initial) By Deviation.

Swissport International Dangerous Goods CBTA

Basic Security Training By Paragon Security

Timeline

Collection Agent, Accounts Receivable

Reliance Home Comfort
05.2023 - 01.2024

Passenger Service Agent, YYZ

Swissport Canada Inc.
03.2023 - 05.2023

Station Manager (Customer Service) KUL

US- Bangla Airlines Ltd.
10.2017 - 11.2022

Master of Business Administration - Marketing

Premier University

Bachelor of Business Administration - Marketing

Premier University

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Shovan Chowdhury