Shouryamaansinh Jadeja
Downsview
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Kanan.co
05.2023 - 12.2023
- Managed the schedules and calendars of the HOD and other senior executives
- Prepared and distributed spreadsheets of daily operations to other departments
- Handled confidential information and documents with discretion and maintained their proper organization
- Took part in Promotional fairs and was able to register 70 clients for the company
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted in training new team members, increasing staff competency and professionalism.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Learning and Development Consultant
MPower Training Solutions
05.2022 - 09.2022
- Assistance in LMS (Learning Management System) Maintenance
- Improved productivity by identifying skill gaps and creating targeted training solutions.
- Championed change management initiatives, guiding employees through transitions with effective communication strategies.
- Feedback Collection, Analyzed effectiveness of training programs at all levels and recommended updates.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Gave introductory speeches in training and was co-host in many seminars.
ExperienceCashier
So South
01.2021 - 12.2021
- Cash Handling and POS system operations
- Balancing cash drawer
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Postgraduate Degree - Global Business Management
Humber College
01.2026
Bachelor of Business Administration - BBA - Business Administration
The Maharaja Sayajirao University of Baroda
04.2023
Skills
- Retail store support
- Computer Skills
- Communication skills
- Point-of-sale system operation
- Cash handling and management
- Work Complaint Handling
availability
MONDAY:4.30PM-12 AM, TUESDAY:6.30PM-12 AM, WEDNESDAY: NOT AVAILABLE, THURSDAY: WHOLE DAY, FRIDAY: 2 PM-12 AM, WEEKENDS: WHOLE DAY AND OVERNIGHT
Timeline
Front Desk Representative
Kanan.co
05.2023 - 12.2023
Learning and Development Consultant
MPower Training Solutions
05.2022 - 09.2022
ExperienceCashier
So South
01.2021 - 12.2021
Postgraduate Degree - Global Business Management
Humber College
Bachelor of Business Administration - BBA - Business Administration
The Maharaja Sayajirao University of Baroda
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