Shourya Jadeja
Toronto ON
Www.linkedin.com/in/shouryamaansinh-jadeja
Summary
I am a confident, hardworking, and quick learner with a strong ability to adapt seamlessly to new environments and challenges. I thrive on acquiring new skills and knowledge, demonstrating flexibility and a proactive approach to change. One of my standout strengths is my keen observational skill, which enables me to quickly understand tasks and replicate them effectively with minimal explanation.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Rental Shop Technician
City of Toronto, Parks and Recreation
02.2024 - Current
- Addressed customer inquiries with clear, simple explanations, ensuring an exceptional and relatable experience.
- Delivered on-the-spot solutions to resolve equipment-related concerns of about 30-40 customers per shift, ensuring customer safety while skiing, comfort, and satisfaction.
- Maintained a proactive approach to problem-solving, effectively managing multiple customers simultaneously in a fast-paced environment.
- Demonstrated adaptability and eagerness to learn new documentation processes and technologies like excel sheets and Microsoft word to support customer needs.
- Made an inventory check in closing shifts; reporting missing items; and sanitizing the used equipments.
Customer Service Representative
Sobeys Farmboy
Toronto, Ontario
05.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered personalized customer service by understanding and responding to individual customer needs, fostering long-term relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions accurately and efficiently, contributing to daily sales targets of CAD 100–200 within a 5-hour shift.
- Responded to customer requests for products, services, and company information.
- Maintained an organized inventory system of the department, ensuring products were displayed to meet quality standards and facilitating seamless customer interactions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Kanan International
05.2023 - 12.2023
- Collaborated with cross-functional teams to streamline workflows, contributing to improved client satisfaction and operational efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills via professional emailing and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance in Excel, archiving outdated records as necessary for efficient retrieval when needed.
Education
Post-Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
Toronto 01.2024 - 09.2025
BBA - Business Administration And Management
Maharaja Sayajirao University Of Baroda
India 06.2023 - 04.2023
Skills
Client relations
Computer applications: Microsoft office apps
Critical thinking
Active Listener
Empathetic Communication
Sales driven
Timeline
Customer Service Representative
Sobeys Farmboy
05.2024 - 11.2024
Rental Shop Technician
City of Toronto, Parks and Recreation
02.2024 - Current
Post-Graduate Certificate - Global Business Management
Humber Institute of Technology And Advanced Learning
01.2024 - 09.2025
BBA - Business Administration And Management
Maharaja Sayajirao University Of Baroda
06.2023 - 04.2023
Administrative Assistant
Kanan International
05.2023 - 12.2023
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