Shourob Ahmed Khan
Toronto,Canada
Summary
Dedicated professional with expertise in customer service and problem solving, adept at operating point of sale systems and reservation software. Demonstrates strong memory and critical thinking skills, ensuring efficient stock inventory control and seamless handling of difficult customers. Possesses clear communication abilities and strong wine knowledge, maintaining table setting standards while exhibiting resilience under pressure. Committed to enhancing guest experiences through effective complaint handling and restaurant software utilisation.
Overview
4
4
years of professional experience
Work history
Head hostess in Dishoom Battersea
Dishoom
London , United Kingdom
09.2024 - 09.2025
- Boosted restaurant's reputation through excellent communication skills.
- Promoted positive working environment amongst staff members, enhancing productivity levels.
- Managed the reservation system to avoid overbooking and ensure timely seating.
- Writing a report of the shift.
- train hostess first impression, welcome, Grand Interence and Owner training.
- Train new hostesses on proper allergy training.
- Check the radio and the lost property.
- Ensured smooth operations by efficiently overseeing the seating of guests.
- Directed flow of guests, ensuring all were seated in a timely manner without overcrowding.
- Actively listened to customers' feedback and implemented necessary improvements.
- Welcomed guests warmly upon arrival, creating a friendly atmosphere from the start.
WAITER
Tozi Grand café
London, United Kingdom
12.2023 - 08.2024
- Memorize restaurant’s wine stock and appropriate entrée pairings, leading to daily wine sales averaging $180, fully 15% higher than company average.
- Write patron’s food orders on slips, memorize orders, and manage food resources in a 120+ seat restaurant
- Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
- Receive in-depth training for proper food handing techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes members
Server
28-50 By Night
London
01.2022 - 11.2023
- Implemented new menu introduction strategies, increasing customer purchases of wine by 10% on average
- Bussed tables, presented menus, seated customers, and assisted waiters with drink orders
- Cleaned tables and floors of dining area, ensuring that customers had a pleasant, hygienic dining experience.
- Assist in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
Education
M.Sc - Data Science
London South Bank University
London, UKSkills
- Problem Solving
- Point of sale system operation
- Customer Service
- POS Terminals
- Critical Thinking
- Strong Memory
- Reservation software navigation
- Stock inventory control
- Handling difficult customers
- Restaurant software utilization
- Clear communication
- Strong wine knowledge
- Table setting standards
- Resilience under pressure
- Complaint handling
AWARDS
EMPLOYEE OF THE MONTH, 28-50 By Night, August 2023
Timeline
Head hostess in Dishoom Battersea
Dishoom
09.2024 - 09.2025
WAITER
Tozi Grand café
12.2023 - 08.2024
Server
28-50 By Night
01.2022 - 11.2023
M.Sc - Data Science
London South Bank University