Shouq Ghanem
Toronto,ON
Summary
Detailed Sales Consultant with experience in Administrative Assistant well-known for providing interesting product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-oriented. Eager to participate in group-focused efforts to expand revenue and grow relationships.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Magenta Photo Studio
Toronto
09.2021 - 09.2023
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Addressed customer questions and concerns regarding products and services.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed key customer relationships to increase sales.
- Analyzed customer feedback to improve products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured store cleanliness and adherence to safety standards.
Administrative Assistant
Maple Education Consulting
Toronto
08.2020 - 08.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Responded to clients issues to provide immediate resolution and improve retention.
- Developed and maintained filing systems for confidential documents and records.
Education
Post-Degree Certificate - Interactive Media Management
George Brown College
Toronto, ON08-2020
Bachelor - Management Information System
Gulf University For Science And Technology
08-2017
Skills
- Product and service knowledge
- Customer Relationship Management
- Cash deposit preparation
- Consultative Sales
- Time Management
- Data Entry
- Invoice Processing
- Office Administration
Affiliations
- Volunteered in Yee Hong Peter Hospice Care during Covid-19
Accomplishments
- Dean Honor's List at George Brown College
Timeline
Sales Consultant
Magenta Photo Studio
09.2021 - 09.2023
Administrative Assistant
Maple Education Consulting
08.2020 - 08.2021
Post-Degree Certificate - Interactive Media Management
George Brown College
Bachelor - Management Information System
Gulf University For Science And Technology
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