Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shoun Yu

Vancouver,BC

Overview

12
12
years of professional experience

Work History

Retail Store Clerk, Fishmonger

Seafood City
07.2022 - Current
  • Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
  • Streamlined inventory management by conducting regular stock checks and updating records accurately.
  • Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
  • Prepared customer fish orders, cut orders, and wholesale requests daily.
  • Decreased seafood waste through effective storage and accurate preparation.
  • Educating customers on seafood, responding to inquiries and answering questions regarding seafood.

Grocery Clerk

Stong's Market
08.2022 - 11.2023
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Safeguarded store assets through adherence to loss prevention policies and regular monitoring of security systems.

Grocery and Dairy Clerk

Buy-Low Foods
03.2017 - 05.2022
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Redesigned refrigerator displays and rotation systems for dairy products.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Satisfied customer orders for fresh products.
  • Inspected equipment and notified appropriate department or store manager of items needing repair.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.

Head Cook

Hello Master Maid Cafe
01.2017 - 02.2017
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.

Assistant Cook, Bartender, Cashier, Dishwasher

Midway Restaurant Motel & Bar
02.2016 - 05.2016
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Communicated with team members to keep operations running.
  • Maintained clean and contaminant-free cooking equipment and receptacles.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept all dishes, utensils and glassware clean and rotated following safety standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Worked flexible schedule and extra shifts to meet business needs.

Dishwasher, Bartender, Cashier

Riverside Hotel
01.2016 - 02.2016
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Cultivated strong customer relationships to generate repeat and referred patronage.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.

Cook, Cashier, Dishwasher

Timpo Mongolian BBQ
08.2015 - 12.2015
  • Kept all dishes, utensils and glassware clean and rotated following safety standards.
  • Performed routine maintenance on equipment by request of managers.
  • Efficiently and quickly cleaned various dishes, silverware to provide smooth service and reduce wait times.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Completed inventory counts and ordered merchandise.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Recycling Sorter

Powel Street Return-it Bottle Depot
07.2015 - 08.2015
  • Sorted materials to separate high-grade materials such as copper and brass.
  • Utilized balers to compress recyclable materials.
  • Cut discarded products such as appliances and automobiles into small pieces with blow torches and saws.
  • Used refrigerant recovery equipment to extract chemicals from discarded air conditioners and appliances.

Bellman

Terminal City Club and Hotel
08.2013 - 02.2014
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Explained important features of guest rooms to travelers.
  • Escorted guests to and from rooms and assisted with baggage.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Escorted guests to assigned rooms and transported luggage.

Barista, Cashier

The Grind and Gallery Coffee Bar
04.2013 - 05.2013
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created original artwork for specials board display daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cultivated to recall customers' names and address each by name.

Store Clerk

Moe House
01.2012 - 12.2012
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Performed inventory control, such as counting and stocking merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed pricing issues, removal of damaged products and placing special orders for customers.

Education

Music

Sabah Institute of Arts
Kota Kinabalu, Sabah, Malaysia

High School Diploma -

Kian Kok Middle School
Kota Kinabalu

Associate of Arts - Asian Studies

Langara College
Vancouver, BC
06.2025

Skills

  • Team Player
  • Good communicator
  • Adaptive
  • Strong work ethic
  • Customer service
  • Speak 4 languages (English, Indonesian/Malay, Mandarin, Japanese)
  • Physically strong
  • Self sufficient
  • Patient

Languages

English
Native or Bilingual
Malay
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working

Timeline

Grocery Clerk

Stong's Market
08.2022 - 11.2023

Retail Store Clerk, Fishmonger

Seafood City
07.2022 - Current

Grocery and Dairy Clerk

Buy-Low Foods
03.2017 - 05.2022

Head Cook

Hello Master Maid Cafe
01.2017 - 02.2017

Assistant Cook, Bartender, Cashier, Dishwasher

Midway Restaurant Motel & Bar
02.2016 - 05.2016

Dishwasher, Bartender, Cashier

Riverside Hotel
01.2016 - 02.2016

Cook, Cashier, Dishwasher

Timpo Mongolian BBQ
08.2015 - 12.2015

Recycling Sorter

Powel Street Return-it Bottle Depot
07.2015 - 08.2015

Bellman

Terminal City Club and Hotel
08.2013 - 02.2014

Barista, Cashier

The Grind and Gallery Coffee Bar
04.2013 - 05.2013

Store Clerk

Moe House
01.2012 - 12.2012

Music

Sabah Institute of Arts

High School Diploma -

Kian Kok Middle School

Associate of Arts - Asian Studies

Langara College

Similar Profiles

CREATE PROFILE
Shoun Yu