Shoun Yu
Vancouver,BC
Overview
12
12
years of professional experience
Work History
Retail Store Clerk, Fishmonger
Seafood City
Granville Island, Vancouver, B.C
07.2022 - Current
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Streamlined inventory management by conducting regular stock checks and updating records accurately.
- Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
- Prepared customer fish orders, cut orders, and wholesale requests daily.
- Decreased seafood waste through effective storage and accurate preparation.
- Educating customers on seafood, responding to inquiries and answering questions regarding seafood.
Grocery Clerk
Stong's Market
Vancouver, BC
08.2022 - 11.2023
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Safeguarded store assets through adherence to loss prevention policies and regular monitoring of security systems.
Grocery and Dairy Clerk
Buy-Low Foods
03.2017 - 05.2022
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Redesigned refrigerator displays and rotation systems for dairy products.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Satisfied customer orders for fresh products.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Answered questions from customers and discussed new products placed in dairy cases.
- Trained new dairy clerks on rotation systems, product management and customer service.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
Head Cook
Hello Master Maid Cafe
01.2017 - 02.2017
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Mentored kitchen staff to prepare each for demanding roles.
- Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
Assistant Cook, Bartender, Cashier, Dishwasher
Midway Restaurant Motel & Bar
02.2016 - 05.2016
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Communicated with team members to keep operations running.
- Maintained clean and contaminant-free cooking equipment and receptacles.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Increased bar revenue through development and marketing of featured cocktails.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept all dishes, utensils and glassware clean and rotated following safety standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Managed cash and bar revenue during special promotions or sporting events.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Worked flexible schedule and extra shifts to meet business needs.
Dishwasher, Bartender, Cashier
Riverside Hotel
01.2016 - 02.2016
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Cultivated strong customer relationships to generate repeat and referred patronage.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
Cook, Cashier, Dishwasher
Timpo Mongolian BBQ
08.2015 - 12.2015
- Kept all dishes, utensils and glassware clean and rotated following safety standards.
- Performed routine maintenance on equipment by request of managers.
- Efficiently and quickly cleaned various dishes, silverware to provide smooth service and reduce wait times.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed inventory counts and ordered merchandise.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Recycling Sorter
Powel Street Return-it Bottle Depot
07.2015 - 08.2015
- Sorted materials to separate high-grade materials such as copper and brass.
- Utilized balers to compress recyclable materials.
- Cut discarded products such as appliances and automobiles into small pieces with blow torches and saws.
- Used refrigerant recovery equipment to extract chemicals from discarded air conditioners and appliances.
Bellman
Terminal City Club and Hotel
08.2013 - 02.2014
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Escorted guests to assigned rooms and transported luggage.
Barista, Cashier
The Grind and Gallery Coffee Bar
04.2013 - 05.2013
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created original artwork for specials board display daily.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated to recall customers' names and address each by name.
Store Clerk
Moe House
01.2012 - 12.2012
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Performed inventory control, such as counting and stocking merchandise.
- Answered questions about store policies and addressed customer concerns.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked packages and merchandise for damage and notified vendors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed pricing issues, removal of damaged products and placing special orders for customers.
Education
Music
Sabah Institute of Arts
Kota Kinabalu, Sabah, MalaysiaHigh School Diploma -
Kian Kok Middle School
Kota KinabaluAssociate of Arts - Asian Studies
Langara College
Vancouver, BC06.2025
Skills
- Team Player
- Good communicator
- Adaptive
- Strong work ethic
- Customer service
- Speak 4 languages (English, Indonesian/Malay, Mandarin, Japanese)
- Physically strong
- Self sufficient
- Patient
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Timeline
Grocery Clerk
Stong's Market
08.2022 - 11.2023
Retail Store Clerk, Fishmonger
Seafood City
07.2022 - Current
Grocery and Dairy Clerk
Buy-Low Foods
03.2017 - 05.2022
Head Cook
Hello Master Maid Cafe
01.2017 - 02.2017
Assistant Cook, Bartender, Cashier, Dishwasher
Midway Restaurant Motel & Bar
02.2016 - 05.2016
Dishwasher, Bartender, Cashier
Riverside Hotel
01.2016 - 02.2016
Cook, Cashier, Dishwasher
Timpo Mongolian BBQ
08.2015 - 12.2015
Recycling Sorter
Powel Street Return-it Bottle Depot
07.2015 - 08.2015
Bellman
Terminal City Club and Hotel
08.2013 - 02.2014
Barista, Cashier
The Grind and Gallery Coffee Bar
04.2013 - 05.2013
Store Clerk
Moe House
01.2012 - 12.2012
Music
Sabah Institute of Arts
High School Diploma -
Kian Kok Middle School
Associate of Arts - Asian Studies
Langara College