Shou Lee
Vancouver,British Columbia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sunglass industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Make international customers more satisfied by using 3 different languages (Japanese, Mandarin, and English).
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Sunglass Hut (Luxottica)
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
PRIVATE TEACHER
Try Plus
07.2019 - 01.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Kept students on-task with proactive behavior modification and positive reinforcement.
WEDDING HALL SERVER
Meats Marina Tellus
01.2018 - 05.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Greeted new customers, discussed specials and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables.
RESTAURANT SERVER
Kura Sushi
01.2017 - 12.2017
- Managed huge amount of customers at once
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
05.2024
Associate of Arts - Criminology
Douglas College
05.2020
High School Diploma -
Keiai-Gakuen High School
Japan, Chiba03.2019
Skills
- Customer Retention Strategies
- Presenting Solutions
- Exceptional Communicator
- Speaks Japanese
- Speaks Mandarin
- Speaks English
- Client relations
- Cross-Cultural Communication
References
Susan Wang, 778-686-9698, susanwang7727@gmail.com
Richard Gajudo, 604-771-5311
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Native or Bilingual
Korean
Elementary
Timeline
CUSTOMER SERVICE ASSOCIATE
Sunglass Hut (Luxottica)
04.2021 - Current
PRIVATE TEACHER
Try Plus
07.2019 - 01.2020
WEDDING HALL SERVER
Meats Marina Tellus
01.2018 - 05.2019
RESTAURANT SERVER
Kura Sushi
01.2017 - 12.2017
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Associate of Arts - Criminology
Douglas College
High School Diploma -
Keiai-Gakuen High School
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