Shoshone Gervais
Loon Lake,SK
Summary
Dynamic professional with proven expertise in customer service and complex problem-solving, honed at Loon Salon and Guarda World. Excels in high-pressure environments, ensuring safety and satisfaction with a blend of strong multitasking abilities and an engaging personality. Achieved significant improvements in guest experience and operational efficiency, showcasing a commitment to excellence and teamwork.
Overview
7
7
years of professional experience
Work History
Bartender
Loon Salon
03.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Security Guard
Gaurda World
03.2016 - 07.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Education
12 - High School
Makwa Sahgiehcan School
Loon Lake, SK06.2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
Languages
English
Native or Bilingual
Timeline
Bartender
Loon Salon
03.2021 - 08.2023
Security Guard
Gaurda World
03.2016 - 07.2021
12 - High School
Makwa Sahgiehcan School
Similar Profiles
Carlee Sue ChoateCarlee Sue Choate
Wedding Server at Loon Pond LodgeWedding Server at Loon Pond Lodge
Jovana Kudo-BaloughJovana Kudo-Balough
Server at Loon Mountain ResortServer at Loon Mountain Resort
Natalie CasasNatalie Casas
Bartender/Server at The Pickled Loon Bar And RestaurantBartender/Server at The Pickled Loon Bar And Restaurant