Shora Husini
New Westminster,BC
Summary
I bring a wealth of experience in customer service, administration, and management, with a proven track record of delivering high quality results in both team settings and team rolls.
Known for my strong attention to detail, im a quick learner, highly organized, and efficient in my work. Additionally, i am bilingual in Farsi and English, enabling me to communicate seamlessly with diverse groups
Overview
19
19
years of professional experience
Work History
Proprietor & Sales Lead Generator
Natural Stone Surgeon Repair & Restoration
01.2017 - Current
- Company Overview: BC-Wide
- Secured over $200k contracts annually
- Conducted all aspects of the quotation process including responding to customer requests
- Made cold calls to potential new clients and communicated our product offerings
- Facilitated bidding proposals including researching on materials costs, assessing competitors' market position, and coordinating with contractors and subcontractors
- Managed client relationships by after-sales calls, promotional campaigns, and after installation maintenance package offerings
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Responsible for addressing deficiencies as the project nears completion
Optician (part-time position)
Royal London Optometry
08.2021 - 07.2023
- Assisted clients in the selection and sales of eyeglass frames
- Arranged appointments and eye examinations
- Calibrated seg heights, vertex, and pupillary distance to customize eyeglass orders and create perfect fit
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses
- Developed strong relationships with suppliers to deliver terms on inventory purchases
Color Lead
Sephora Canada
01.2013 - 06.2018
- Promoted and expanded service programs offered in store
- Ensured timely delivery of high-quality work by effectively managing multiple projects simultaneously under tight deadlines.
- Certified other artists in store through Sephora to provide custom makeover applications to clients
- Top 10% of sales targets achieved store-wide
- Built strong relationships with suppliers, negotiating favorable terms for procuring high-quality raw materials needed for successful color development processes
- Boosted client satisfaction ratings with meticulous attention to detail, ensuring accurate representation of brand colors across all materials.
- Mentored junior staff members in mastering advanced techniques, fostering a culture of continuous learning within the team
- Interacted with other functional departments to discuss color issues
Beauty Consultant
Estee Lauder - The Bay
01.2010 - 01.2013
- Company Overview: Surrey
- Provided superior customer service, resulting in increased customer loyalty and repeat sales
- Ensured customer satisfaction during sales transactions, contributing to higher sales targets
- Applied cosmetics for customers, enhancing their shopping experience and promoting product sales
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability
Optical Assistant
Eye Inspire
01.2008 - 01.2010
- Met with supplier sales representatives to replenish inventory, maintaining optimal stock levels and promote new products
- Educated patients on proper contact lens care and insertion techniques, minimizing complications
- Conducted monthly display changes to enhance advertisement efforts and drive product sales
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eye wear purchases
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice
- Collaborated with the optical team to meet monthly sales targets, driving business growth
Store Manager
Image Optometry
01.2006 - 01.2008
- Arranged appointments and completed pre-eye exams for patients, contributing to a seamless customer experience and increased appointment bookings
- Managed monthly inventory, ensuring accurate stock levels and efficient operations
- Assisted customers with selecting appropriate frames and fitting contact lenses, enhancing customer satisfaction and driving repeat business
- Supported head office with cataract surgery logistics, ensuring smooth procedures and patient care
- Managed a store staff of 6 employees including scheduling, training, and interviewing of new staff
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
Education
Skills
- Experienced with inventory management systems
- Sales tracking software
- Strong management skills
- Team leadership
- Project coordination
- Strategic planning
- Sales expertise
- Building and maintaining client relationships
- Conducting market research
- Preparing competitive bid proposals
- Contract negotiation
Languages
Timeline
Optician (part-time position)
Royal London Optometry
08.2021 - 07.2023
Proprietor & Sales Lead Generator
Natural Stone Surgeon Repair & Restoration
01.2017 - Current
Color Lead
Sephora Canada
01.2013 - 06.2018
Beauty Consultant
Estee Lauder - The Bay
01.2010 - 01.2013
Optical Assistant
Eye Inspire
01.2008 - 01.2010
Store Manager
Image Optometry
01.2006 - 01.2008
Similar Profiles
Matthew GilbertMatthew Gilbert
Owner/ CEO (Have Passed Ownership Over) at Custom Stone & RestorationOwner/ CEO (Have Passed Ownership Over) at Custom Stone & Restoration
Samantha RigsbeeSamantha Rigsbee
Office Manager at Plazza Natural StoneOffice Manager at Plazza Natural Stone
Brad MlynekBrad Mlynek
Electrician at Mlynek Repair And RestorationElectrician at Mlynek Repair And Restoration