SHOPIKA THAMBIAIYAH
Markham,Canada
Summary
Dynamic retail professional with over 7 years of proven expertise in POS operations and customer service at The Shoe Company. Adept at leading teams to exceed sales targets while fostering a positive shopping experience. Recognized for exceptional attention to detail and conflict resolution skills, consistently enhancing customer experience, satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Supervisor & Key Holder
The Shoe Company
Markham, Canada
11.2018 - Current
- Proficiently opening and closing store independently and managing cash register, end of day responsibilities and daily deposit.
- Coaching and leading the team to achieve daily store objectives as acting manager on duty.
- Use of technical skills to document store related reports through company system and resolving online and in-store customer service ticketing issues through SOC / OPS centre.
- Providing excellent pre and post-sales support, addressing technical queries and ensuring customer satisfaction throughout the sales process.
- Maintaining exceptional product knowledge, store condition and sales goals.
- Cash duties include completing retail transactions, and increasing daily sales targets by upselling and encouraging customers to join loyalty and rewards programs.
- Ensuring accurate order fulfillment, processing shipment orders, verifying all products are in good condition and data is input correctly.
- Ensuring products are presentable, correctly marked and placed in the appropriate areas.
Sales Associate
Softmoc
Markham, Canada
09.2018 - 12.2018
- Sales merchandising, promoting products to customers, introducing latest trends and finding the appropriate products as requested for customers.
- Maintaining the backroom stock, sales floor keeping it safe and appealing for customers to drive consistent sales.
Official Canvasser for SickKids Foundation
The Network Inc. (TNI)
North York, Canada
06.2018 - 08.2018
- Direct face to face marketing comprising positive attitude, persuasive speech and passion.
- Assisting clients with registration process in an orderly and professional manner with strong work ethics and protecting the donor’s confidentiality.
- Attended training and workshops for collaboration, professional communication and sales pitch exercises receiving feedback and constructive criticism.
Sales Associate / Customer Experience
Samko & Miko’s Toys
Richmond Hill, Canada
10.2016 - 12.2017
- Performed Cashier duties including bagging, financial transactions, and organizing customer receipts.
- Upholding workplace safety guidelines by ensuring the work area was clean, returned toys were put away properly or given to sorting.
Customer Service Representative
L’Oréal
Markham, Canada
09.2016 - 11.2016
- Performed Cashier duties including financial transactions, organizing customer receipts in files, and end of the day cash balancing.
- Commendably handled pricing issues and customer complaints by contacting the supervisor or solved in a respectful and intelligent manner.
Receptionist
Ache Away Rehab
Scarborough, Canada
08.2015 - 03.2016
- Created invoices for patients and attentively added information into the company’s system which helped improve technical skills.
- Verified that information in the computer system was up-to-date, accurate, and logged in deadlines for responding to daily inquiries.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Communicated with clients through the phone in a professional and orderly manner.
Education
French Language Skills Certificate - Toronto, ON
Seneca College
Toronto, ON06-2026
Liberal Arts Diploma - Toronto, ON
Seneca College
Toronto, ON01.2022
Ontario Secondary School Diploma -
Middlefield Collegiate Institute
01.2016
Skills
- POS operations
- Customer connection and service
- Team leadership and coaching
- Attention to detail
- Thriving in fast-paced environments
- Multitasking and time management
- Conflict resolution
- Empathy and communication
- Professional demeanour
Volunteer Experience
Council volunteer at National Council of Canadian Tamils, Scarborough, ON, 10/01/14 - 11/01/14 - canvassing providing proficient communication skills, in both English and Tamil language, to promote the candidate, Making phone calls providing information and answering questions regarding the election candidate. Performed election data input into the computer system
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Supervisor & Key Holder
The Shoe Company
11.2018 - Current
Sales Associate
Softmoc
09.2018 - 12.2018
Official Canvasser for SickKids Foundation
The Network Inc. (TNI)
06.2018 - 08.2018
Sales Associate / Customer Experience
Samko & Miko’s Toys
10.2016 - 12.2017
Customer Service Representative
L’Oréal
09.2016 - 11.2016
Receptionist
Ache Away Rehab
08.2015 - 03.2016
French Language Skills Certificate - Toronto, ON
Seneca College
Liberal Arts Diploma - Toronto, ON
Seneca College
Ontario Secondary School Diploma -
Middlefield Collegiate Institute