SHOPANA SHERAN
QA Engineering Lead
Hayward,CA
Summary
Results-driven QA Engineering Lead with 8 years of experience driving quality excellence, process optimization, and data-driven decision-making in fast-paced, cutting-edge technology environments. Proven expertise in building quality-driven engineering processes, leading cross-functional teams, and implementing scalable QA solutions to ship high-quality products rapidly and reliably. Passionate about solving complex quality challenges and enhancing product reliability for platforms serving billions of users.
Overview
10
10
years of professional experience
4020
4020
years of post-secondary education
Work History
Lead QA Test Engineer, Core IGD Experiences & GenAI
Meta via HCL Technologies
Menlo Park, California
01.2023 - Current
- Drive quality assurance for core Meta products (Instagram Direct, GenAI features), developing and executing comprehensive test strategies to ensure high-quality releases with a focus on rapid delivery and reliability.
- Lead a team of 10 offshore QA analysts, fostering a quality-driven engineering environment by implementing scalable testing solutions and mentoring junior QAs through training in QA tools and methodologies, resulting in a 38% reduction in production bugs, a 6% decrease in bug severity, and improved testing efficiency through a culture of continuous learning.
- Analyzed production data within an internal database using SQL to create actionable reports for top management, enabling data-driven decisions to enhance product quality and performance.
- Leveraged AI tools to develop dynamic, data-driven test plans for new feature rollouts, reducing planning cycles by 20-30% and enabling faster, more effective testing processes.
- Spearheaded multiple platform E2E automation projects and collaborated with XFN teams to conduct comprehensive smoke and regression audits, achieving a 27% boost in smoke testing efficiency, 23% optimization in testing processes, a 70% improvement in bug detection capabilities, and a reduction in manual effort by 59 hours per week, ensuring higher quality releases.
- Achieved a 90% bug fix rate for the high-visibility 'Inbox IA' project by strategically prioritizing tasks and optimizing limited testing resources under aggressive deadlines.
- Partner with cross-functional (XFN) engineering and infrastructure teams to address quality challenges, implement automation to prevent regressions, and ensure robust product reliability.
- Streamlined QA processes by developing a test request plan, reducing feature request turnaround time by 23% and proactively mitigating risks in early development stages.
- Conducted root cause analysis on recurring issues discovered during testing phases to provide valuable insights for future development cycles.
Senior QA Analyst, Standalone Channels
Meta via HCL Technologies
Menlo Park, California
01.2023 - 12.2023
- Led quality assurance efforts for Instagram Broadcast Channels, collaborating with XFN teams to develop and execute test strategies, achieving a 56% increase in test coverage and a 150% improvement in bug detection.
- Implemented scalable E2E automation frameworks, boosting smoke testing efficiency by 50% and reducing production bugs by 50% through proactive quality metric tracking and process improvements.
- Coordinated with engineering and product teams to assess risks, ensure high-quality feature rollouts, and align QA efforts with product objectives, contributing to the successful global launch of Broadcast Channels.
- Facilitated knowledge transfer and training for offshore teams, establishing efficient QA workflows and improving team alignment with Meta's quality standards.
QA Analyst, Messenger Well-being
Meta via HCL Technologies
Menlo Park, California
05.2022 - 12.2022
- Developed and executed test strategies for Messenger features, reducing backlog by 42% through rigorous bug verification and collaboration with XFN teams, saving 9 hours per week in QA time.
- Implemented E2E automation for regression and new feature testing, cutting turnaround time by 20% and enhancing early issue detection to ensure reliable product releases.
- Defined and monitored quality metrics to drive continuous improvement, significantly reducing production and inefficient bugs to elevate overall product quality.
QA Analyst, FB App Stories & Creation
Meta via HCL Technologies
Menlo Park, California
05.2021 - 04.2022
- Collaborated with engineers and product managers to define test requirements and execute testing for Facebook Stories, integrating privacy testing into QA workflows to ensure compliance and efficiency.
- Coordinated with offshore teams to maintain quality standards, streamlining testing processes and resolving blockers to ensure high-quality feature delivery.
- Documented and tracked defects using Jira and TestRail, providing actionable feedback to engineers and contributing to process improvements that saved development time.
Quality Assurance Engineer (QA Engineer)
Digital Orbit Solutions
Riverside, California
09.2018 - 05.2021
- Designed and executed test scenarios and automation suites using Python, Selenium WebDriver, and Pytest, ensuring comprehensive test coverage for web and mobile applications.
- Conducted cross-platform testing on iOS and Android using Android Studio emulators, identifying and resolving defects to ensure reliable product performance.
- Utilized Jira for bug tracking and collaborated with developers to prioritize and resolve issues, contributing to process improvements during sprint planning and retrospectives.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
Software Tester
Zoodla Technologies
Chennai, TN
04.2015 - 06.2018
- Developed test plans, test suites, and RTM, performing functional, integration, E2E, regression, and cross-browser testing to ensure comprehensive test coverage.
- Generated test reports and metrics, identifying gaps in coverage and recommending design improvements to enhance product quality.
- Collaborated with QA and development teams to resolve testing issues, streamlining communication and improving testing efficiency.
Education
MBA - Finance
PSG Institute of Management
Coimbatore, TN05.2011
Bachelor of Engineering - Electrical & Electronics Engineering
Sathyabama University
Chennai, TN07.2008
Skills
- Soft Skills: Adaptable, Collaborative, Proactive, Team Player, Problem Solving, Attention to Details, Quick Learner
- Languages: Python (Basics), SQL, Linux
- Tools: Postman, Android Studio, Xcode, Visual Studio, Selenium
Project Management Tools: MTT, Jira, XRAY, TestRail, Slack, WorkChat, WorkPlace, Confluence, Task
Timeline
Lead QA Test Engineer, Core IGD Experiences & GenAI
Meta via HCL Technologies
01.2023 - Current
Senior QA Analyst, Standalone Channels
Meta via HCL Technologies
01.2023 - 12.2023
QA Analyst, Messenger Well-being
Meta via HCL Technologies
05.2022 - 12.2022
QA Analyst, FB App Stories & Creation
Meta via HCL Technologies
05.2021 - 04.2022
Quality Assurance Engineer (QA Engineer)
Digital Orbit Solutions
09.2018 - 05.2021
Software Tester
Zoodla Technologies
04.2015 - 06.2018
MBA - Finance
PSG Institute of Management
Bachelor of Engineering - Electrical & Electronics Engineering
Sathyabama University
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