Shontelle Alleyne
Summary
Experienced supervisor and manager with over a decade of combined experience in customer service, administration, retail, and beauty services. Proven leadership in managing teams, handling operations, and delivering excellent client service in fast-paced environments, including car rental, property management, and call centers.
Overview
17
17
years of professional experience
Work History
Manager
Shonkyle Properties
01.2014 - Current
- Oversee rental property operations including tenant relations, payments, and maintenance.
- Managed contracts and administrative duties.
Customer Service Representative (Toyota & DMV) — Contract
Teleperformance
01.2023 - 01.2024
- Provided high-quality customer support for Toyota and DMV clients.
- Assisted with inquiries, complaints, and transactions efficiently.
- Maintained excellent performance under contract-based KPIs.
Call Centre Supervisor
KM² Solutions
01.2022 - 01.2023
- Supervised daily operations and supported team members in meeting performance targets.
- Conducted training, mentoring, and evaluations.
- Resolved escalated issues to maintain customer satisfaction.
Manager
Get Going Car Rentals
01.2016 - 01.2021
- Managed daily car rental operations, including customer service and fleet coordination.
- Handled bookings, billing, and marketing.
Stylist
Perfect Makeover Salon
01.2011 - 01.2016
- Provided beauty and hair services to a wide client base.
- Managed appointments, inventory, and customer relationships.
Sales Assistant
Shoe Shop Limited
01.2008 - 01.2010
- Assisted customers with purchases, restocked inventory, and handled cash transactions.
- Maintained a clean and organized retail environment.
Education
High School Diploma -
University of The West Indies Open Campus
01.2023
High School Diploma -
University of The West Indies
01.2022
Certificate - Cosmetology
Semaj International School of Cosmetology & Trichology
01.2012
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St. James Secondary School
01.2005
Skills
- Team Supervision
- Customer Service & Support
- Administrative Operations
- Sales & Retail
- Property Management
- Communication
- Scheduling & Booking Systems
- Microsoft Office & CRM Tools
Timeline
Customer Service Representative (Toyota & DMV) — Contract
Teleperformance
01.2023 - 01.2024
Call Centre Supervisor
KM² Solutions
01.2022 - 01.2023
Manager
Get Going Car Rentals
01.2016 - 01.2021
Manager
Shonkyle Properties
01.2014 - Current
Stylist
Perfect Makeover Salon
01.2011 - 01.2016
Sales Assistant
Shoe Shop Limited
01.2008 - 01.2010
Certificate - Cosmetology
Semaj International School of Cosmetology & Trichology
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St. James Secondary School
High School Diploma -
University of The West Indies Open Campus
High School Diploma -
University of The West Indies
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