KENNICIA BEYAUNKA FREDERICK
North York,Canada
Summary
Highly organized and motivated professional with proven expertise in administration and customer service. Demonstrated ability to deliver exceptional service and support to both employers and clients. Committed to leveraging prior experience to enhance operational efficiency and customer satisfaction. Eager to expand knowledge and skills in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Travel Advisor
Going Places Travel.
06.2022 - 09.2024
- Provided customer with flight information and booking customer flights.
- Preparing Us and Canadian Visas.
Customer Service Support
Itelbpo Solution.
10.2020 - 06.2022
- To answer calls and satisfy customers with the product on hand.
Passenger Service Agent
Caribbean Dispatch Service Ltd.
11.2017 - 09.2020
- Checking in customers
- Boarding flights
- Baggage operations
- Issuing and assisting with tickets
Education
Business
Vieux Fort Comprehensive Secondary School
St Lucia 06-2014
Skills
- Secretarial work
- Accounting
- Adaptability
- Customer service
- Team player
- Good communication skills
- Time management
- Flight booking
- Visa preparation
- Ticketing systems
- Passenger assistance
- Communication skills
- Attention to detail
- Team collaboration
- Reservations management
- Travel arrangements
References
- Miss Cyndell Ince- Accountant Clerk, Caribbean Dispatch Service Ltd., 459-6506
- Christine Greene Charles- Country Manager, Going Places Travel, 454-9100
Extracurricular Activities
- Steel pan
- Modeling
- Youth member
Timeline
Travel Advisor
Going Places Travel.
06.2022 - 09.2024
Customer Service Support
Itelbpo Solution.
10.2020 - 06.2022
Passenger Service Agent
Caribbean Dispatch Service Ltd.
11.2017 - 09.2020
Business
Vieux Fort Comprehensive Secondary School