Shona Sicotte

• I solely owned and operated the North Star Motel for 10 years. I was responsible for full operations of the business which included making reservations, head of hospitality, processing payments, all housekeeping duties, in charge of maintenance and management of property and goodwill.

• I designed and created a privately owned and operated family friendly pub style eatery in the rural northern community of Mayo. I was in charge of bartending, serving, décor, branding, dishwashing and janitorial. This successful pub was the central food establishment in the area. With a diverse menu and event schedule, made this business a great place for community members to gather for meals, parties, business meetings and large reservations. We also catered for firefighter crews working in the area

• Part-time retail employment in Main Street gift shop serving both local and tourist clientele. I was provided with training to develop excellent customer service skills. My duties included assisting customers with their purchases including financial transaction at checkout and gift wrapping of merchandise. I assisted with receiving, pricing and monitoring inventory, set-up and maintenance of product displays, as well as creation of locally made chocolate boxes and candy bags. Capable in the use of Book Manager software for retail tills.

September 2001 to May 2002 Northern Lights School of Dance

September 1999 to June 2000 Leaping Feats Creative Dance Works

Winter 1999 Dancers with Latitude Dance Studio

• I provided reception duties on behalf of each of the dance studios respectively, which included responding to public inquiries both by telephone and in person, registration of dance students, collecting fees and providing receipts, answering the telephone and relaying messages. I was also responsible for creating and distributing student/parent information bulletins. These positions provided me with on-the-job training in administrative duties.