Shona Burnside
Kinsac,NS
Summary
Experienced emergency management professional skilled in analytical thinking and customer service. Successfully mentored new staff and coordinated multi-agency responses, ensuring efficient resource allocation and optimal outcomes during high-pressure situations.
Overview
25
25
years of professional experience
Work History
Emergency Response Communicator
Halifax Regional Police
Halifax, Nova Scotia
03.2015 - Current
- Answer 911 and non-emergency calls of various types and connect callers with the appropriate resources for the situation
- Dispatch Police to various calls from low priority to high risk situations
- Monitor ERT operations when requested
- Dispatch the appropriate Fire Station or Stations to calls as needed
- Liase with partner agencies including but not limited to Emergency Health Services, Shubie Radio Communications Centres, NS Department of Emergency Management, Joint Rescue Communication Centre, Military, NS Power, Mobile Mental Health Crisis Team, and Police Agencies outside of our jurisdiction
- Mentor new call takers for both non-emergency and 911 calls.
- Mentor colleagues during their practical police dispatch training.
Incharge Flight Attendant
Canjet Airlines
Goffs, NS
07.2000 - 04.2015
- Delivered exceptional customer service during flights for diverse passenger needs.
- Ensured compliance with safety regulations and procedures throughout all flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Completed paperwork related to passenger manifests accurately after each flight.
- Trained new flight attendants in the classroom and evaluated them on written as well as practical knowledge, in accordance with Canadian Aviation Regulations.
- Supervised Flight Attendants with regards to both safety and service. This was a six-month position for me, as I missed the flying schedule (shift work).
Education
Bachelor of Arts - History
Acadia University
Wolfville05-1994
Skills
- Emergency management
- Dispatch operations
- Radio communication
- Crisis intervention
- Resource allocation
- Customer service
- Analytical thinking
- Organized
- Knowledge of HRM topography
- CAD system
- TMR Radio system
Courses
- Mental Health in the Workplace for Employees
- Crisis Intervention Training
- Mental Health First Aid
- Halifax Regional Police Reintegration Training
Timeline
Emergency Response Communicator
Halifax Regional Police
03.2015 - Current
Incharge Flight Attendant
Canjet Airlines
07.2000 - 04.2015
Bachelor of Arts - History
Acadia University