Shon Prokurov
Summary
Effective customer service representative at Krauss-Maffei who has been exceptional at building relationships and resolving issues. Acknowledged for enhancing the client experience with clear and accurate suggestions as-well as efficiently taking the customers requests. I'm adaptable, well-organized, and do well in fast-paced environments where I respect integrity and do my best to ensure client pleasure. Very good at building relationships with kids and guardians by having a positive attitude aiming to put a smile on faces.
Overview
1
1
year of professional experience
Work History
Babysitter
Natalie Osetinsky
12.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities.
- Reassured children when upset providing emotional support and stability.
Customer Service Representative
Krauss-Maffei
04.2025 - 05.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Food Waiter
Sun Star Grill
07.2024 - 09.2024
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Holy Trinity Catholic High School
Bradford, ONSkills
- Relationship building
- Positive attitude
- Problem-solving
- Adaptability and dependability
- Teamwork and collaboration
- Organized and efficient
- Quick learner
Languages
English
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
Some Gold/Silver medals
Medals won from competing in Provincial Gymnastics competitions.
Timeline
Customer Service Representative
Krauss-Maffei
04.2025 - 05.2025
Babysitter
Natalie Osetinsky
12.2024 - Current
Food Waiter
Sun Star Grill
07.2024 - 09.2024
Holy Trinity Catholic High School
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