Summary
Overview
Work History
Education
Skills
Languages
Some Gold/Silver medals
Timeline
Babysitter

Shon Prokurov

Summary

Effective customer service representative at Krauss-Maffei who has been exceptional at building relationships and resolving issues. Acknowledged for enhancing the client experience with clear and accurate suggestions as-well as efficiently taking the customers requests. I'm adaptable, well-organized, and do well in fast-paced environments where I respect integrity and do my best to ensure client pleasure. Very good at building relationships with kids and guardians by having a positive attitude aiming to put a smile on faces.

Overview

1
1
year of professional experience

Work History

Babysitter

Natalie Osetinsky
12.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities.
  • Reassured children when upset providing emotional support and stability.

Customer Service Representative

Krauss-Maffei
04.2025 - 05.2025
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Food Waiter

Sun Star Grill
07.2024 - 09.2024
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Holy Trinity Catholic High School
Bradford, ON

Skills

  • Relationship building
  • Positive attitude
  • Problem-solving
  • Adaptability and dependability
  • Teamwork and collaboration
  • Organized and efficient
  • Quick learner

Languages

English
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working

Some Gold/Silver medals

Medals won from competing in Provincial Gymnastics competitions.

Timeline

Customer Service Representative

Krauss-Maffei
04.2025 - 05.2025

Babysitter

Natalie Osetinsky
12.2024 - Current

Food Waiter

Sun Star Grill
07.2024 - 09.2024

Holy Trinity Catholic High School
Shon Prokurov