SHOKOUFEH AGHARAZI

Business, Financial, and Investment Professional. A seasoned professional with a proven track record in delivering exceptional results in customer service, business analysis, and risk management. Demonstrated ability to lead high-performing teams and manage complex stakeholder relationships. Known for driving efficiency, fostering a customer-centric culture, and making quality decisions in dynamic environments. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

• Consistently ranked as the best bank branch for exceptional customer service
• Recognized as one of the top branch managers by the Central Bank of Iran
• Awarded for achieving the highest year-to-year investment growth among bank branches

• Advanced Towing (Canada), Office Manager | Accounts Receivable | Dispatch | Customer Service, 2023, 05/2024
• Karafarin Bank (Iran), Branch Manager, 2011, 2021, Led a team of 20 employees to deliver high-quality customer service, meet sales targets, and exceed customer expectations. Key accomplishments include:, Cultivated a customer-centric culture, enhancing customer satisfaction and loyalty., Implemented strategies to optimize operations, reduce costs, and increase revenue., Fostered an engaged and high-performing team environment through effective communication.
• Karafarin Bank (Iran), Assistant Manager, 2008, 2010, Supported branch operations, ensuring compliance and customer satisfaction., Provided personalized customer service, fostering strong client relationships and loyalty., Facilitated training and development initiatives, contributing to a high-performance team culture., Maintained meticulous accuracy in cash management, bookkeeping, and reporting.