Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

SHOGOOFA SAYEEDI

Toronto,Canada

Summary

Ward aide with extensive experience in providing high-quality patient care and support. Skilled in maintaining cleanliness and organization of care environments, ensuring safety protocols are followed. Collaborates effectively with multidisciplinary teams to improve operational efficiency and patient outcomes. Compassionate Aide known for high productivity and efficiency in task completion. Possess specialized skills in patient care, communication, and time management, ensuring tasks are completed promptly and with empathy. Excel at using soft skills such as active listening, empathy, and adaptability to foster positive relationships and support client needs effectively. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

6
6
years of professional experience

Work History

Ward Aide

Maternal, Newborn & Surgical Units
Current - Current
  • Maintained cleanliness and organization of patient care equipment and areas to ensure safety.
  • Demonstrated professionalism while working around laboring patients and newborns, fostering a calm atmosphere.
  • Exercised strong problem-solving skills to make sound decisions under pressure, supporting unit operations.
  • Collaborated effectively within multidisciplinary teams, adapting to the dynamic hospital environment.
  • Handled patient transport, specimens, and supplies efficiently, showcasing physical stamina and care.

Customer service

Pharmasave
01.2024 - Current
  • Provided exceptional customer service in one of the busiest hospital pharmacies, assisting patients with prescription pickups and inquiries in a professional and friendly manner
  • Answered and managed incoming calls from patients, healthcare professionals, and staff, providing timely and accurate information or redirecting as needed
  • Entered and updated patient orders, prescription details, and medication requests into the hospital’s electronic system with high accuracy
  • Handled cash register operations, processed payments accurately, and maintained organized transaction records while ensuring efficiency during peak hours.
  • Supported pharmacists by preparing and organizing prescriptions, ensuring accurate and timely service to patients and staff
  • Managed high-volume customer flow by helping control lineups and responding to patient needs quickly, maintaining a calm and organized environment.

Administrative Pharmacy Assistant

Shoppers Drug Mart
01.2023 - 01.2024
  • Demonstrated exceptional customer service skills by efficiently assisting patients with registration procedures
  • Accurately captured and recorded demographic and third-party information, ensuring data integrity and compliance
  • Utilized medical terminology proficiency to communicate effectively with healthcare professionals and patients
  • Successfully worked in high-pressure situations, maintaining composure and professionalism
  • Answered all incoming calls and faxed confidential documents to medical offices

Cosmetician

Shoppers Drug Mart
01.2020 - 01.2022
  • Demonstrated excellent customer service skills while serving customer in a high-volume retail environment
  • Provided recommendations and information on products
  • Processed accurate and efficient cash and credit transaction
  • Developed strong relationship with customer by providing excellent customer service
  • Resolved customer complaints and inquiries in a professional manner

Education

Advanced Medi Spa Therapist Diploma - Toronto, ON

International Beauty Institute College
Toronto, ON
04.2022

Medical Office Administrator Diploma -

Canadian College Business, Science & Technology
Toronto, ON
Toronto, ON

Skills

  • Customer service and support
  • Prescription preparation
  • Customer relationship management
  • Team collaboration
  • Confidentiality maintenance
  • Patient care
  • Clear communication
  • Problem-solving
  • Record keeping
  • Inventory management
  • Administrative tasks
  • Attention to detail
  • Operational efficiency
  • Regulatory compliance
  • Compassionate care
  • Active listening
  • Empathy and understanding
  • Time management
  • Task prioritization
  • Communication skills
  • Verbal communication
  • Written communication
  • Problem solving
  • Cash handling and transactions
  • Security protocols
  • Flexibility and adaptability
  • Willingness to learn

Volunteer Experience

Pharmacy Assistant, Henley Garden Pharmacy, 01/01/16, 12/31/17, Packaged and shipped medication, Assisted with cashier responsibilities, Answered phone calls and email inquiries, Monitored inventory and maintained prescriptions, Ensured that all workspaces were clean and organized

References

References available upon request.

Timeline

Ward Aide

Maternal, Newborn & Surgical Units
Current - Current

Customer service

Pharmasave
01.2024 - Current

Administrative Pharmacy Assistant

Shoppers Drug Mart
01.2023 - 01.2024

Cosmetician

Shoppers Drug Mart
01.2020 - 01.2022

Advanced Medi Spa Therapist Diploma - Toronto, ON

International Beauty Institute College

Medical Office Administrator Diploma -

Canadian College Business, Science & Technology
SHOGOOFA SAYEEDI