Shogofa Hakimi
Edmonton,AB
Summary
Proven Settlement Support Worker with extensive experience at Catholic Social Services Immigration and Settlement Services, adept in emotional support and referral coordination. Enhanced client wellness and independence through effective problem-solving and relationship building. Excelled in multitasking and teamwork, significantly improving client satisfaction and engagement within the community.
Overview
2
2
years of professional experience
Work History
Settlement Support Worker
Catholic Social Services Immigration and Settlement Services
Edmonton, AB
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Currently assisting the settlement support workers program, assigning settlement support workers for different tasks to provide assistance to clients.
- Reporting daily referrals and requests received from settlement counsellors, Facilitators,Family counsellors and all other staff members, to team leader.
- Following up the refferals and requests sent to settlement support workers.
- Attending various meetings and trainings.
Settlement Support Worker(Volunteer)
Catholic Social Services Immigration and Settlement Services
Edmonton, AB
11.2022 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted the online English classes with interpretation.
- Helped clients with medical appointments.
- Assisted charter flights at the airport .
Support Worker
Islamic Family and Social Services Association, IFSSA
Edmonton, AB
10.2022 - 12.2022
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Improved client independence with structured life skills training.
Education
Bachelors - International Relations
Al Azhar University
Kabul Afghanistan 05.2019
Degree - English As A Second Language
ELP(English Language Program)
Peshawar Pakistan05.2012
Skills
- Daily living support
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Skill Development
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Problem-Solving
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Organizational Skills
- Multitasking Abilities
- Decision-Making
- Written Communication
- Attention to Detail
- Emergency response training
- Team building
- Administrative Management
- Task Prioritization
- Referral Coordination
- Professionalism
Languages
English
Full Professional
Pashto
Native or Bilingual
Dari
Native or Bilingual
Persian
Professional Working
Urdu
Professional Working
Trainings
- First Aid
- Sexual Orientation SOGIES
- Violence and harassment Prevention
- WHMIS
- Professional Boundaries
- Introduction to Immigration and settlement services.
- Ethical decision making
- NVCI
- Infection prevention and control
Timeline
Settlement Support Worker
Catholic Social Services Immigration and Settlement Services
05.2023 - Current
Settlement Support Worker(Volunteer)
Catholic Social Services Immigration and Settlement Services
11.2022 - 05.2023
Support Worker
Islamic Family and Social Services Association, IFSSA
10.2022 - 12.2022
Bachelors - International Relations
Al Azhar University
Degree - English As A Second Language
ELP(English Language Program)