SHOBINA THAVASELVAN
Markham,Canada
Summary
Detail-oriented and personable professional with experience supporting healthcare and research environments, now seeking to apply strong administrative, organizational, and communication skills in a dental clinic setting. Skilled in patient scheduling, record management, and front-desk coordination, with a proven ability to foster a welcoming environment and maintain accuracy in fast-paced settings. Passionate about combining administrative efficiency with patient-centered service to support high-quality dental care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
IA Financial
01.2025 - Current
- Processing transactions received from clients, and using systems and tools in place.
- Maintained compliance with plan provisions, eligibility, and applicable federal and provincial legislation.
- Identified problems, mudas, and proposed viable solutions to improve ideas through the different LEAN tools.
- Provided a high level of customer service, including requests received and required follow-ups.
Clinical Research Recruiter
BioPharma Services Inc.
07.2024 - 01.2025
- Conducted telephone eligibility screenings for potential clinical trial volunteers, ensuring alignment with inclusion/exclusion criteria.
- Managed regulatory document organization and data entry, ensuring compliance with GCP, ICH, and SOPs.
- Assisted in tracking clinical trial statistics, study documentation, and submission processes for regulatory compliance.
- Coordinated with cross-functional teams to streamline recruitment processes and optimize compliance with study protocols.
- Provided Quality Assurance (QA) support by ensuring accurate documentation, assisting with audits, and maintaining compliance records.
Administrative Volunteer
Dr. Kugananthy Ravindran
05.2023 - 07.2024
- Observed restorative and preventive procedures, including fillings, cleanings, and extractions, gaining exposure to diverse aspects of general dentistry.
- Learned how dentists build trust through clear communication, empathy, and patient-centered care.
- Developed understanding of treatment planning, charting, and the integration of diagnostic tools such as X-rays.
- Shadowed chairside techniques and noted the importance of precision, infection control, and teamwork in clinical practice.
Clinical Research Assistant (Volunteer)
Lakshman Gunaratnam Lab
09.2021 - 01.2023
- Performed DNA extraction and PCR testing to identify genetic markers in biological samples, ensuring accurate data for regulatory reporting.
- Analyzed gel electrophoresis results to determine the presence of wild-type and mutant alleles, contributing to key research findings and study documentation.
- Maintained and organized research documentation, ensuring data integrity and regulatory compliance by adhering to GCP and ICH guidelines.
- Supported protocol development and documentation preparation, including research summaries and standard operating procedures (SOPs) for study submissions.
- Collaborated with regulatory teams to ensure study compliance, assisting with health authority submissions, document filing, and quality control processes.
Administrative Clerk
Rollingstar Freightlines System
04.2020 - 02.2022
- Managed regulatory document organization and compliance tracking for transportation logistics.
- Processed invoicing, expense tracking, and accounts receivable management for company operations.
- Coordinated scheduling, driver assignments, and vehicle maintenance tracking, ensuring operational efficiency.
- Assisted with data entry and maintenance of compliance records, ensuring alignment with industry regulations.
- Supported cross-functional teams in administrative and documentation tasks, improving workflow efficiency.
Education
Bachelor of Science -
University of Western Ontario
London, ON04.2023
Skills
- Patient scheduling & appointment coordination
- Electronic medical/dental record management
- Insurance billing & claims support
- Front desk reception & patient intake
- Multi-line phone & email communication
- Confidentiality & HIPAA compliance awareness
- Team collaboration in fast-paced clinical settings
Languages
- English
- Tamil
Certification
- Biosafety
- Laboratory Safety and Hazardous Waste Management
Timeline
Administrative Assistant
IA Financial
01.2025 - Current
Clinical Research Recruiter
BioPharma Services Inc.
07.2024 - 01.2025
Administrative Volunteer
Dr. Kugananthy Ravindran
05.2023 - 07.2024
Clinical Research Assistant (Volunteer)
Lakshman Gunaratnam Lab
09.2021 - 01.2023
Administrative Clerk
Rollingstar Freightlines System
04.2020 - 02.2022
Bachelor of Science -
University of Western Ontario
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