Shobhita Michra
Clovis
Summary
Dedicated military professional and Operations Coordinator with 4 years of experience in the Army National Guard.Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
APL LOGISTICS
07.2022 - Current
- Coordinated daily logistics activities, optimizing schedules and routes to ensure timely delivery, improving on-time performance.
- Managed transportation processes and carrier relations, ensuring efficient routing and scheduling of shipments daily.
- Prepared bills of lading and shipping manifests for domestic and international shipments, ensuring compliance and accuracy.
- Traced shipments and addressed customer inquiries, achieving a 99% customer satisfaction rate.
- Led an initiative to digitize shipping processes, increasing documentation speed by 40%
- Monitored shipment data and ensured proof of delivery for all outgoing freight, maintaining a 95% on-time delivery rate.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Logistics Support Specialist
CALIFORNIA ARMY NATIONAL GAURD
07.2021 - Current
- Coordinated and managed supply chain operations,ensuring timely delivery of materials and resources.
- Input notifications in the Global Combat Support System-Army automated ERP system.
- Conducted regular inventory audits to maintain accurate stock levels and prevent shortages or overages.
- Led a team of soldiers in logistical support during training exercises, fostering collaboration and accountability.
- Ensured adherence to safety standards and regulations in all logistics operations, minimizing risk and promoting safe work environment.
- Collaborated with other military units to streamline supply processes and enhance operational readiness.
- Developed and updated databases for tracking supply chain metrics, KPI and performance indicators
- Maintained Scheduled services through the SAMS-E automated system.
- Proficient in using logistics management software and tolls such as Standard Army Retail Supply System. (SARSS)
Senior leasing Agent
Mckinley properties
10.2018 - 05.2021
- Increased occupancy rate by 15% within six months by optimizing leasing processes and leveraging CRM software.
- Generated additional revenue by 10% through upselling premium lease options and amenities to new tenants.
- Conducted 150+ property tours annually, resulting in a 40% lease conversion rate using customer-focused sales techniques.
- Increased lease renewals by promptly addressing tenant concerns and providing exceptional customer service.
- Monitored local market trends to inform pricing adjustments and strategic decision-making processes.
- Mentored junior leasing agents to enhance their skills and knowledge, contributing to overall team success.
- Ensured compliance with fair housing laws by consistently upholding non-discriminatory practices throughout the leasing process.
- Maintained detailed records of all transactions, ensuring accurate documentation for audit purposes.
Administrative Assistant
Wellness Home Care, Inc
10.2017 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated with insurance companies for claims processing and verification of benefits.
- Assisted in preparing and processing invoices for services rendered, ensuring timely payments.
- Organized staff schedules for caregivers and healthcare professionals to ensure adequate for client needs.
- Managed confidential patient information in compliance with HIPAA regulations
Education
M.B.A. - BUSINESS ADMINISTRATION
WILKES UNIVERSITY
06.2015
B.S. - BUSINESS ADMINISTRATION
WILKES UNIVERSITY
06.2012
Skills
- Procurement
- Scheduling management
- Data Analysis
- Time management
- Negotiation
- Accounting
- Operational Administration
- Supply chain Management
Timeline
Operations Coordinator
APL LOGISTICS
07.2022 - Current
Logistics Support Specialist
CALIFORNIA ARMY NATIONAL GAURD
07.2021 - Current
Senior leasing Agent
Mckinley properties
10.2018 - 05.2021
Administrative Assistant
Wellness Home Care, Inc
10.2017 - 10.2018
M.B.A. - BUSINESS ADMINISTRATION
WILKES UNIVERSITY
B.S. - BUSINESS ADMINISTRATION
WILKES UNIVERSITY
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