SHOBHIT TURAN
Brampton,Ontario
Summary
Every job is an opportunity to learn, to figure out problems and challenges, to invent and reinvent. And productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. With this aim in life and with the skills and knowledges which I have attained in my life, I look forward to work hard with perseverance and do my best in my professional career.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
RAP Support Worker
COSTI Immigrant Services
Toronto, ON
02.2023 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Security Supervisor
CRS
Toronto, ON
02.2022 - 02.2023
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Security Guard
CRS
Toronto, ON
11.2021 - 02.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Garage Manager
Venus Auto Repair
Toronto, ON
07.2021 - 11.2021
- Increased part shipment ratings by 40% through effective management of recall projects.
- Achieved 38% increase in productivity in fixed operations, parts and service department.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Administrator cum Project Coordinator
Banerjees IELTS Academy
03.2020 - 05.2021
- Project Managed – Construction of New Branch (4 Floors) from inception to handover and expansion of Banerjees IELTS Academy made it ready for Operations
- Roles and Responsibilities: -
- Liaison with vendors and ensure timely completion of activities
- Follow the project management plan and monitor project schedule
- Scheduling meeting of vendors and management and recording minutes
- Providing administrative support to the staff with study material and IT support
- Record keeping like their attendances, fees, grades, and their progress in MS Excel
- Handled the complaints and concerns of students and parents
- Managed front desk operations to ensure that all guests received superior customer service
- Achievements- - During COVID period implementation of online class platform
- To improve/monitor the score of students implemented the excel template, record all the score, and presented to the teachers and parents in order to monitor the performance
- Got letter of recommendation from the Director of the institute for my dedication and hard work.
Education
Post Graduate Diploma Program - Project Management
St. Lawrence College
Toronto, ON 01.2022 - 08.2022
Post Graduate Diploma Program - Human Resource Management
Centennial College
Toronto, ON 05.2021 - 12.2021
Bachelor of Arts - Geography And Economics
Central Board of SecondaryEducation
05.2016 - 12.2019
Skills
Project Management Diploma, Office administration, MS Project, Project Planning and Execution
Proficiency with Microsoft Office, Excellent interpersonal skills, Excellent communication skillsTime Management & AdaptabilityConflict & Resolution ManagementInitiative and Teamwork abilitiesIntegrity & Work EthicsCritical thinking and creativityDocumentation abilities
Accomplishments
- Volunteered as Sergeant under National Cadet Corps (NCC)
- Successfully completed various training camps organized by NCC
- Inter College Quiz Competition organized by CRM Jat College, Hisar (India)
- Successfully completion of First Aid and Home Nursing jointly organizedby Indian Red
- Cross Society and St
- John Ambulance (India)
- Organized and participated in numerous Blood donation drives in Haryana, India
- Participated in District Youth Parliament organized by Ministry of Youth
- Affairs & Sports, Government of India in 2019
- Volunteered in various Social Identification Programs organized by National Service
- Scheme and local NGO Sarthi such as 7-day camps, various awareness campaigns on welfare programs in India
- Successfully completed ‘The Fundamentals of Digital Marketing’ training organized by GOOGLE Digital Garage June 24, 2020
- First aid and CPR – From February 2022 to February 2025
Timeline
RAP Support Worker
COSTI Immigrant Services
02.2023 - Current
Security Supervisor
CRS
02.2022 - 02.2023
Post Graduate Diploma Program - Project Management
St. Lawrence College
01.2022 - 08.2022
Security Guard
CRS
11.2021 - 02.2022
Garage Manager
Venus Auto Repair
07.2021 - 11.2021
Post Graduate Diploma Program - Human Resource Management
Centennial College
05.2021 - 12.2021
Office Administrator cum Project Coordinator
Banerjees IELTS Academy
03.2020 - 05.2021
Bachelor of Arts - Geography And Economics
Central Board of SecondaryEducation
05.2016 - 12.2019