Shobhit Arora
Sales Associate
Toronto,ON
Summary
- 6+ years of experience in Customer Service, Retail Sales and Banking Industry.
- Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
- A high-end performer that fosters, develops, and motivates vision and values of business.
- Proficient in pursuing effective and efficient operations in respective areas with proper accuracy to meet obligations of day-to-day business to avoid risk and losses.
- Able to grasp new concepts and ideas quickly.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Mortgage Agent
FC Funding DLC
09.2024 - Current
- Analyzed applicants creditworthiness by reviewing financial statements and ensuring informed lending decisions were made consistently.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Worked with the marketing team to develop targeted campaigns and promotional materials, driving increased inquiries and applications.
Senior KYC Analyst
Scotiabank Global Banking and Markets
02.2024 - 06.2024
- Performed quality control on 8-10 cases everyday submitted for review by the maker analysts under strict deadlines as per the KYC standards based on UK and SIDAC
- Handled client communication to gather additional information and provided clarification as needed
KYC Analyst
Royal Bank of Canada Capital Markets
06.2022 - 01.2024
- Company Overview: Toronto, Canada
- Conducted KYC due diligence searches, reviewing existing client information, obtaining public documents, ensuring compliance with KYC Standards based on US jurisdiction
- Completed 18-20 KYC cases weekly, ensuring thorough due diligence and compliance with regulatory standards
- Communicated with Client, Front office and other stakeholders to complete the case within the deadline.
- Toronto, Canada
Anti-Money Laundering Officer
Royal Bank of Canada
04.2021 - 06.2022
- Company Overview: Toronto, Canada
- Reviewed and Verified Anti-Money Laundering (AML) a requirements for new clients on Sales Platform and Master Client Agreement.
- Followed up on out of orders file and ensure that accounts are brought to order within the timelines.
- Liaised with account managers and service partners ensuring all AML requirements have been met.
- Consistently completed 50 AML case reviews within the 8-minute time limit, ensuring timely and efficient processing
- Toronto, Canada
Operations Officer
Royal Bank of Canada
08.2020 - 04.2021
- Company Overview: Toronto, Canada
- Prepared Payout statements for Mortgages, Secured credit line, Unsecured credit line.
- Helped 55+ lawyers daily on call by expediting their request for Payout statements and Discharge letters
- Collaborated and provided my hands on training the team for wire process by presenting complex information and training material in a simple and easy to understand manner.
- Toronto, Canada
Senior Clerk
Seneca Registration
10.2019 - 05.2020
- Company Overview: Seneca College, North York, Canada
- Answered around 55+ queries per day from students including responding to inquiries from potential, new and returning students (by call, or in person)
- Reviewed client information and documents accurately
- Provided professional customer service to clients and special attention to disabled people
- Seneca College, North York, Canada
Retail Sales Associate
Payless Shoes Source
09.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Fraud Examination & Forensic Accounting - Graduate Certificate -
Seneca College
Toronto, ON 09.2019 - 04.2020
Professional Accounting Practice - Graduate Certificate - undefined
Seneca College
Toronto, ON 09.2018 - 08.2019
Bachelor of Commerce - undefined
University of Delhi
07.2013 - 05.2016
Skills
Retail sales
Time Management Skills
Influencing Skills
Analytical Skills
Fast Learner
Drive Results
Growth/Improvement mindset
Problem Solving Skills
Verbal & Written Communication
Team Training
Proficient in MS Office
Constructive Criticism
Inter-Personal Skills
Customer Service
Teamwork
Teamwork and collaboration
Certification
Certificate of Continuing Professional Education- ACFE, Understanding and living ethics in a fast-paced world, Session 1 - The Ethical Entity, Session 2 - The state of ethics at the close of 2019, Session 3 - Is Ethics training meeting its intended Goal?, Session 4 - Safeguarding those reporting potential breaches.
Timeline
Mortgage Agent
FC Funding DLC
09.2024 - Current
Senior KYC Analyst
Scotiabank Global Banking and Markets
02.2024 - 06.2024
KYC Analyst
Royal Bank of Canada Capital Markets
06.2022 - 01.2024
Anti-Money Laundering Officer
Royal Bank of Canada
04.2021 - 06.2022
Operations Officer
Royal Bank of Canada
08.2020 - 04.2021
Senior Clerk
Seneca Registration
10.2019 - 05.2020
Fraud Examination & Forensic Accounting - Graduate Certificate -
Seneca College
09.2019 - 04.2020
Retail Sales Associate
Payless Shoes Source
09.2018 - 04.2019
Professional Accounting Practice - Graduate Certificate - undefined
Seneca College
09.2018 - 08.2019
Bachelor of Commerce - undefined
University of Delhi
07.2013 - 05.2016