Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Shoaib Khan Bozai

Markham,ON

Summary

To leverage my diverse experience across multiple fields, including my current role as a bartender/server, to contribute to a dynamic and customer-centric environment where I can utilize my exceptional service skills and contribute to the overall success of the team. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

8
8
years of professional experience

Work History

Bartender/Server

SMASH Kitchen And Bar
10.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Manager

Fido Solutions
01.2019 - 10.2022
  • Connected with customers and helped find the best product to match their needs
  • Responsible for handling and storing high value items
  • Skilled in delivering exceptional customer service and sales experience.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Server/Bartender

Boston Pizza
09.2018 - 01.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Supervisor

Bulk Barn
05.2016 - 01.2018
  • Managed multiple boxes of merchandise and placed it according to the floorplan
  • Able to handle the cash register and cash customers out
  • Counted inventory and ordering of merchandise
  • Dealing with any issues or conflict in a professional manner.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Interdisciplinary Social Science -

York University

O.S.S.D -

Middlefield Collegiate Institute

Skills

  • Natural leader
  • Able to adapt to any scenario
  • Expert in communication and listening
  • Strong analytical and problem solving skills
  • Smart Serve Certified
  • Strong Multitasking
  • Upselling Techniques
  • Conflict Resolution
  • Menu Memorization
  • Team Player Attitude

References

Available upon request

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Bartender/Server

SMASH Kitchen And Bar
10.2022 - Current

Manager

Fido Solutions
01.2019 - 10.2022

Server/Bartender

Boston Pizza
09.2018 - 01.2019

Supervisor

Bulk Barn
05.2016 - 01.2018

Interdisciplinary Social Science -

York University

O.S.S.D -

Middlefield Collegiate Institute

Similar Profiles

CREATE PROFILE
Shoaib Khan Bozai