Shoaib Memon
Scarborough,ON
Summary
Experienced Customer Service Specialist with over 1+ years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Healthcare Customer Assistant
PARKINSON CLINIC OF EASTERN TORONTO, Lawrence Ave
Scarborough, ON
10.2022 - Current
- M1P 4Y42680
- Prepared 5+ detailed reports monthly for patient service coordinators to enhance patient satisfaction and clinic efficiencies
- Created internal procedures to develop, maintain, and implement strategic initiatives
- Developed the company’s compliance measures regarding funding reports
- Assisted with front desk administrative duties, which included patient registration, scheduling, and updating EHRs
- Prepared 5+ detailed reports monthly for patient service coordinators to enhance patient satisfaction and clinic efficiencies
- Created internal procedures to develop, maintain, and implement strategic initiatives
- Developed the company’s compliance measures regarding funding reports
- Assisted with front desk administrative duties, which included patient registration, scheduling, and updating EHRs.
Healthcare Customer Service Representative
Fenton Medical Centre
Markham, ON
08.2022 - Current
- Responsible for organizing patient information to be easily accessible by the attending physician
- Routinely contact local pharmacies to follow through on patience in getting the medication they need
- Assist colleagues with preliminary medical examinations before patients meet with their physicians.
Customer Service Specialist
Kennedy Gas Bar, Canco Petroleum
Scarborough, ON
09.2021 - Current
- Effectively managed high volume of inbound and outbound incoming customer calls.
- Responsible for quick unloading of incoming shipments, and positioning merchandise for customer inspection
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Regularly facilitating sizable financial transactions with customers, consistently exceeding sales targets, and ensuring client happiness
- Consistently uphold excellent communication with co-workers to guarantee strong teamwork and efficiency.
Uber Eats
Private Contract Courier
Scarborough, Canada
03.2022 - 06.2022
- Displayed significant communication skills when dealing with customers throughout different locations
- Displayed strong punctuality skills in ensuring that customer orders arrive within allotted time frames
- Always maintained a calm pleasant demeanor when interacting with customers within my delivery region, resulting in a rating of 96%.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
coursework: Biochemistry, metabolic Processes, Molecular genetics, Anatomy, morphology. -
Ryan International School Gujrat
Office Administration in Health Services - undefined
St. Clair College
Healthcare Planning, Healthcare Law and Ethics, Health Informatics, Electronic Medical - Biology
Skills
- SKILLS SUMMARY
- Microsoft Office (Word, Excel, PowerPoint) on Windows or Mac OS
- Typing speed – 50 WPM
- Prioritization, Multitasking, and problem-solving abilities in a fast-paced environment
- Money Math Skills - Responsible for handling cash at Point of Sales (POS) and Telephone orders
- Teamwork - Excellent team player with a focus on collaboration, team building, and customer relations
- Additional skills:
- Punctuality, Adaptability, Positive Attitude, ability to carry heavy-weight items
- AVAILABILITY
- Monday To Sunday – 6AM to 10 PM(Full Time)
- Voice Assistant Technology
- Intelligent Virtual Assistant
Certification
- Certified First Aid and CPR/AED Provider, Canadian Red Cross - November 2022
Timeline
Healthcare Customer Assistant
PARKINSON CLINIC OF EASTERN TORONTO, Lawrence Ave
10.2022 - Current
Healthcare Customer Service Representative
Fenton Medical Centre
08.2022 - Current
Uber Eats
Private Contract Courier
03.2022 - 06.2022
Customer Service Specialist
Kennedy Gas Bar, Canco Petroleum
09.2021 - Current
coursework: Biochemistry, metabolic Processes, Molecular genetics, Anatomy, morphology. -
Ryan International School Gujrat
Office Administration in Health Services - undefined
St. Clair College
Healthcare Planning, Healthcare Law and Ethics, Health Informatics, Electronic Medical - Biology
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