Shoaib Masood
Milton,Ontario
Summary
With over 10+ years of Professional experience with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Novotel Hotel Vaughan
05.2021 - 04.2024
- Oversaw staff management at Novotel Hotel Vaughan, ensuring operational efficiency and achieving targets within specified periods
- Conducted regular team meetings and room inspections, ensuring compliance with health and safety protocols
- Led recruitment, training, and staff scheduling, fostering a positive work environment and high employee morale
- Monitored employee performance, providing constructive feedback and leading performance improvement initiatives
- Facilitated new employee onboarding and training programs, aligning with company standards and policies
- Improved operational efficiency by overseeing daily laundry operations and staff management.
- Maintained consistent communication with team members, ensuring clarity and understanding of roles and responsibilities
- Proofread all documentation related to staff management and training, ensuring accuracy and professionalism
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Relations Manager and Technician
Carlcare Services
03.2019 - 02.2021
- Led branch operations and managed a team of technicians, ensuring efficient troubleshooting and repair of handheld phones, resulting in a 20% increase in customer satisfaction
- Utilized CRM and ticketing systems to manage technical support requests, streamlining processes and improving response times by 15%.
- Maintained a calm and composed demeanor under pressure, managing multiple tasks with diligence and ensuring high-quality service delivery
- Exhibited strong time management and flexibility, consistently meeting deadlines and adapting to changing priorities
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within proper timeframes, and followed up to achieve resolution.
Warehouse Manager
Shami Freight System Pvt. Ltd.
04.2017 - 03.2019
- Strategically planned, executed, and analyzed regional marketing campaigns, delivering comprehensive performance reports and data-driven insights to enhance marketing effectiveness
- Ensured client satisfaction by identifying customer needs and serving as the primary liaison between departments, with a focus on optimizing import/export operations
- Developed and maintained strong client relationships, consistently maintained a clear and concise communication style, avoiding industry jargon to ensure understanding across all levels of the organization.
Warehouse Supervisor
Luminor Fans Ltd.
02.2014 - 04.2017
- Boosted revenue by optimizing sales training programs and analyzing purchasing trends, leading to enhanced merchandising strategies and improved sales performance
- Managed warehouse operations, inventory control, and cross-merchandising, consistently achieving profitability and margin targets
- Collaborated with vendors to ensure timely product ordering and efficient inventory management, reducing stockouts and improving customer satisfaction
- Developed and implemented strategic marketing initiatives relevant to Luminor Fans Ltd.'s goals, resulting in a 15% increase in market share
Cell phone Technician
G-Five Mobile International
01.2012 - 02.2014
- Addressed customer inquiries with precision and efficiency, ensuring an elevated level of customer satisfaction and loyalty
- Resolved product and service issues promptly, maintaining updated customer account information to enhance service quality
- Provided tailored product recommendations, aligning solutions with customer needs and preferences to boost sales
- Followed up on resolutions to ensure complete customer satisfaction and foster long-term relationships
Retail Store Manager
Trendz Mart
02.2009 - 03.2012
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
BBA - Business Fundamentals
AIOU
Islamabad07-2016
Diploma - HVAC & Gas technician
Stanford Collage
CanadaSkills
- Staff management
- Performance evaluation
- Employee training
- Operational efficiency
- Customer service
- Problem resolution
Accomplishments
- Supervised a team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved exceptional reviews from customers.
Skills
- leadership, communication, problem-solving, strategic thinking, time management, delegation, conflict resolution, decision-making, emotional intelligence, and organizational skills
Certification
- Cell phone Software and hardware technician
- Computer and Cell phone Repairing
- Microsoft Office: Word, Excel, PowerPoint
- CPR and first Aid
- Licensed Security guard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Novotel Hotel Vaughan
05.2021 - 04.2024
Customer Relations Manager and Technician
Carlcare Services
03.2019 - 02.2021
Warehouse Manager
Shami Freight System Pvt. Ltd.
04.2017 - 03.2019
Warehouse Supervisor
Luminor Fans Ltd.
02.2014 - 04.2017
Cell phone Technician
G-Five Mobile International
01.2012 - 02.2014
Retail Store Manager
Trendz Mart
02.2009 - 03.2012
BBA - Business Fundamentals
AIOU
Diploma - HVAC & Gas technician
Stanford Collage
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