Shoab Khan
Mississauga
Summary
Dedicated hotel front desk clerk with 7 years' experience in hospitality. Proven track record of enhancing guest satisfaction and streamlining operations. Expert in customer service and booking systems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Toronto, ON
05.2022 - 06.2023
- Managed 100+ daily check-ins efficiently
- Increased guest satisfaction by 25%
- Executed seamless booking coordination
- Monitored lobby activities and ensured a welcoming environment for all guests at the hotel entrance.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Housekeeping Room Attendant
Sheraton Hotels
Toronto, ON
02.2018 - 05.2020
- Managed inventory of cleaning supplies and equipment for efficient operation.
- Conducted regular inspections to maintain quality control of housekeeping services.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by 100% efficiently managing daily tasks and prioritizing room assignments.
Barber/Stylist
Imperial Hair Desighn
Mississauga, ON
07.2008 - 12.2015
- Delivered high-quality haircuts and grooming services, ensuring client satisfaction and retention.
- Developed expertise in various cutting techniques, staying current with industry trends and styles.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming Approximately 40 incoming telephone calls and scheduled appointments for clients.
Cashier
Popeyes Chicken & Biscuits
Mississauga, ON
01.2001 - 03.2003
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Hospitality
George Brown College
Toronto06.2018
High School Diploma -
TLKennedy
Mississauga, ON01.2010
Skills
- Customer Service
- Communication
- Time Management
- Problem Solving
- Booking Systems
- Cash Handling
- Multitasking
- Event Coordination
Certification
- Certified Hotel Administrator - American Hotel & Lodging Educational Institute
- Customer Service Excellence - National Association of Customer Service Professionals
- Advanced Hospitality Operations - Hospitality Management Institute
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
English
Full Professional
Punjabi
Full Professional
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel
05.2022 - 06.2023
Housekeeping Room Attendant
Sheraton Hotels
02.2018 - 05.2020
Barber/Stylist
Imperial Hair Desighn
07.2008 - 12.2015
Cashier
Popeyes Chicken & Biscuits
01.2001 - 03.2003
High School Diploma -
TLKennedy
Hospitality
George Brown College